Account Access

New to Hypercare? Or logging in again after a while? Please visit the Getting Started category. This section is for quick help with logging in or accessing your account.

• Log In to Hypercare With SSO
• Log In to Hypercare Without SSO
• Signing up a New Hypercare Account
• How to Login to Hypercare for Multiple Accounts
• How to Log Out or Remove All Saved Accounts from a Device/Browser
• Shared Devices: How Many Accounts Will Stay Logged In?

Chats

• How do I search my contacts?
• What are general messages, STAT messages and urgent messages?
• How do I directly reply to a message?
• How do I search through my messages?
• Why am I receiving text messages from Hypercare?
• How do I check unread messages from other organizations?

On-call

• How to use the SHIFT CHECK-IN feature
• What are Role Notes?
• What Does the "+1, -1" Next to my Coverage Time Mean?
• How do I "Favourite" on-call roles?
• How Does the "On-Call" Feature Work?
• How to know if an on-call role has important information that I should be aware of?

Schedule

• Schedules in other calendar applications (Google, Outlook, Apple)
• How do I view my personalized schedule on Hypercare?
• Can I swap shifts with my colleagues?

Availability & Status

• How do I change my Status in Hypercare?

Team Activations

• Team Activations in Hypercare