How do I change my Status in Hypercare?

Overview

Users can change their availability status to three possible options in order to filter out certain notifications:

• Available - all notifications will be received (i.e. user is on shift)
• Busy - only Urgent/STAT notifications will be received (i.e. user is in a meeting, a patient appointment, etc.)
• Unavailable - no notifications will be received (i.e. user is on vacation, at a conference, etc.)

ℹ️ Note: Being Busy or Unavailable does not prevent anyone from sending you a message. Statuses serve to only inform senders your current availability.

Setting Your Status

Navigating to the Status Modal

Configuring the Status Modal

• Section A: Enter a Custom Status Message
• Section B: Select Your Status Availability
• Section C: Select End time for Your Status
• Section D: Select an Alternate Contact

Navigating the App

While Set to Busy 

While Set to Unavailable

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Navigating to the Status Modal

There are two ways you can navigate to the Status modal to make changes to your status availability:

• Via Settings page
  • Go to Settings
  • Click on Status
• Via Chats
  • Select the Chats icon where you view all your chats.
  • Click on your current status found on the top left corner of the page.

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Configuring the Status Modal

There are a few sections you can Configure within Status Modal:

Section A: Enter a Custom Status Message

• You can customize a message to go along with your status for other users to see when they go into a 1-on-1 chat with you

Section B: Select Your Status Availability

• You can select your preferred Status to filter out notifications as needed:
  • Available - all notifications will be received
  • Busy - only urgent/STAT notifications will be received
  • Unavailable - no messages can be sent to the user and the user cannot use the Hypercare app until status is set to Available or Busy

Section C: Select End Time for Your Status

• When selecting Busy or Unavailable, you must set an end time for when you will become available. The end time can be customized based on your availability - the default is 30 minutes.
• Choose whether your status message and/or alternate contact is removed once your Busy or Unavailable status expires

Section D: Select an Alternate Contact

• You can select another user to be your alternate contact
• This will allow users to see and choose if they want to message your alternate contact instead

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Navigating the App While Set to Busy

After a user sets their status as Busy and reopens the Hypercare app, there will be a popup message stating that their status is Busy and asking whether they would like to update their status to Available or Unavailable.

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Navigating the App While Set to Unavailable

After a user sets their status as Unavailable, they are unable to use the Hypercare app until the status is updated to either Available or Busy.

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Chat View Based on Status

This support article shows how your chat appears to other Hypercare users based on your status (Available, Busy, Unavailable): Chat View Based on Status

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Overview

Users can change their availability status to three possible options in order to filter out certain notifications:

• Available - all notifications will be received (i.e. user is on shift)
• Busy - only Urgent/STAT notifications will be received (i.e. user is in a meeting, a patient appointment, etc.)
• Unavailable - no notifications will be received (i.e. user is on vacation, at a conference, etc.)

ℹ️ Note: Being Busy or Unavailable does not prevent anyone from sending you a message. Statuses serve to only inform senders your current availability.

Setting Your Status

Navigating to the Status Modal

Configuring the Status Modal

• Section A: Enter a Custom Status Message
• Section B: Select Your Status Availability
• Section C: Select End time for Your Status
• Section D: Select an Alternate Contact
• Section E: After Saving Your Status

Navigating the App

While Set to Busy 

While Set to Unavailable 

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Navigating to the Status Modal

To update your status on the web application, follow the steps below:

1. Click on your name at the top right corner of the screen.
2. Select your status by choosing an option within Set yourself as... (Available, Busy, or Unavailable).

3. Upon clicking a status option, a Status Settings popup will appear. 

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Configuring the Status Modal

There are a few sections you can configure within the Status Modal:

Section A: Enter a Custom Status Message

• You can customize a message to go along with your status for other users to see when they go into a 1-on-1 chat with you

Section B: Select Your Status Availability

• You can select your preferred Status to filter out notifications as needed:
  • Available - all notifications will be received
  • Busy - only urgent/STAT notifications will be received
  • Unavailable - no messages can be sent to the user 

Section C: Select End Time for Your Status

• When selecting Busy or Unavailable, you must set an end time for when you will become available. The end time can be customized based on your availability - the default is 30 minutes.

  

Section D: Select an Alternate Contact

• You can select another user to be your alternate contact

• This will allow users to see and choose if they want to message your alternate contact instead

  

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Section E: After Saving Your Status

• After clicking save, if your status is Busy or Unavailable, you can choose whether your status message and/or alternate contact is removed once your status returns back to available.

  

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Navigating the App While Set to Busy

After a user sets their status as busy and reopens the Hypercare app, there will be a popup message stating that their status is busy and asking whether they would like to update their status to available or unavailable.

Back to top

Navigating the App While Set to Unavailable

After a user sets their status as unavailable, they are unable to use the Hypercare app until the status is updated to either available or busy.

Back to top

Chat View Based on Status

This support article shows how your chat appears to other Hypercare users based on your status (Available, Busy, Unavailable): Chat View Based on Status

Back to top