How can we help?

Setting up a Hypercare Account Contact Support Keyboard shortcuts in Hypercare Setting up Notifications What platforms do Hypercare support? How can I contact someone on Hypercare? 

Safeguard Notifications FAQ What are general messages, STAT messages and urgent messages? What is an escalation and how do I use it? How do I reply to a message? How do I search through my messages? Why am I receiving text messages from Hypercare?

How does the "Task" feature work?

Schedules in other calendar applications (Google, Outlook, Apple) How do I view my schedule on Hypercare? How does the "Schedule" feature work? How do I "Favourite" on-call roles? How does the "Locating" feature work?

Notification Issues When I log in to Hypercare, is there a session time limit? Turn Battery Optimization off for Samsung devices How do I change my availability status? My Hypercare account is "locked" I forgot my login information

How do I ensure that my communications are kept private and confidential?  What are the responsibilities of users regarding privacy and security? Are my communications part of the patient's chart?  Who can access the messages I’ve sent?  Can I view other users’ phone numbers on the app?  If the app fails and something bad happens to my patient, who is liable for damages? 

What is the Analytics Dashboard?

What happens when you remove a user from an organization How does the Hypercare Virtual Paging system work? What happens when a user leaves an organization User License Management How do I invite users to the organization?

Does Hypercare support Single Sign-On (SSO)? Does Hypercare pull from electronic scheduling?

How do I view the audit trail of messages? What laws governs Hypercare and its functions?

Quick Tutorial on Scheduling Setting up Hypercare Forward Conflict Checking and Warning Viewing and Editing On-Call Schedules Creating On-Call Roles Assigning shifts to users for an on-call role