If you're redirected to your organization’s sign-in page, your account likely uses SSO.
In that case, follow our Log In With SSO guide or contact support for help.
To watch how to log into your account without SSO, scroll here:
🔐 Steps to Log In Without SSO
- Open the Hypercare app or go to app.hypercare.com on the web browser
- Tap “Get Started”
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On the next screen, confirm your region is correct
- Choose how to log in:
Option 1: Account Discovery - enter your email in the current screen
This will allow the system to locate all the accounts that your email is linked to.
- Enter your email and tap Next
- A one-time code will be sent to your email—enter it and tap Next
- A pop-up will appear: “Your email is already linked to the following accounts”
- If you your email is linked to one organization, tap Login to access your account
- If your email is linked to multiple organizations, each organization name is listed
- Tap Login and it will take you to an account selection screen where you can choose which one to enter —you can then toggle between the accounts after.
Option 2: Click on “Manually log into an organization”
This will allow you to log into your account in a specific organization - one at a time.
- Search for your organization or enter your organization's URL
- Enter your email and tap Next
- Depending on how your organization is set up, you may:
- Enter a one-time code
- Enter a password
- Or choose between the two (if your admin enabled both options) - depending on what works for you
- Once signed in, you'll be taken to your account
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Again, If you are part of multiple organizations, you’ll see a list and can choose which one to enter. You’ll be able to switch between them easily from within the app
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Don’t see all your organizations listed? No problem —you may need to log in to each separately. See: How to Login to Hypercare for Multiple Accounts for more information.
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🎥 Watch: How to Log into your Hypercare Account Without SSO: