Some organizations use a secure login system called Single Sign-On (SSO).
- This means you’ll sign in through your organization’s own login page
- If your organization uses SSO, you’ll be automatically redirected to their sign-in page after you enter your email
Not sure if your organization uses SSO? No problem - start by following the steps in this article
- If you're not redirected, your organization likely uses the regular email and password login instead
- In that case, check out our Log In Without SSO guide or contact our support team for help
To watch how to log into your account SSO, scroll down to here.
🔐 Steps to Log In With SSO
- Open the Hypercare app on your phone or go to app.hypercare.com in a web browser.
- Tap “Get Started.”
- On the next screen, confirm your region is correct
- Choose how to log in:
Option A: Account Discovery - enter your email in the current screen
This will allow the system to locate all the accounts that your email is linked to.
- Type your email address and tap Next
- You’ll be sent to your organization’s SSO login page
- Sign in with your usual organization credentials
Depending on your account:
- If your email is linked to one organization, you’ll go straight into your account
- If your email is linked to multiple organizations, you’ll see a list of them
- Tap Login and it will take you to an account selection screen, where you can select which organization to go into first.
- Note: You may be required to sign into the other accounts manually.
Option B: Click “Manually log into an organization”
This will allow you to log into your account in a specific organization - one at a time.
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- Search for your organization by name or enter its login URL if you have it
- Enter your email, then tap Next
- You’ll be redirected to your organization’s SSO login page to sign in
- Once signed in, you’ll be taken to your account
- Again, If you are part of multiple organizations, you’ll see a list and can choose which one to enter. You’ll be able to switch between them easily from within the app
- Don’t see all your organizations listed? No problem —you may need to log in to each separately. See: How to Login to Hypercare for Multiple Accounts for more information.