STA - How to Login to Hypercare for Multiple Accounts

If you belong to multiple organizations, there are a few ways to login and switch between your accounts. This guide shows how to add, access, and switch between your accounts—whether you use the same or different emails for each.

To learn how to log into multiple accounts at once, scroll down here.

To learn how to add more accounts after you’ve logged in, scroll down here.

🔑 Logging Into Multiple Accounts At Once

Open the Hypercare app or go to app.hypercare.com, then tap Get Started. You have two login options:

Option 1: Log in by Email 

Note: This is the quickest way for you to discover all accounts linked to a specific email

1. Enter your email address and tap Next
2. You’ll be prompted to log in using:

• SSO (Single Sign-On), or
• A one-time passcode (OTP) sent to your email

3. Once authenticated, you’ll see a list of all accounts associated with that email. Then you can click Log In.
4. After logging in, you’ll see a list of accounts linked to that email:

• Some accounts will be ready to use - you just need to click on it to access the account
• Others may say “Signed out” - tap on the account and you’ll be prompted to log in separately for that specific account

Why are some accounts signed in and others are not?

• Even if you have the same email included across multiple accounts, each organization may have different login requirements or SSO setups
• As such, if the login method you used covers that specific organization, the account will be signed in automatically
• If not, you’ll need to complete that account’s login separately.

Option 2: Manually log into a specific organization

Use this if you want to log into one organization at a time or if your accounts use different emails

1. Search for the organization name or enter its URL
2. Enter your email and click Next
3. You’ll be prompted to log in using:
   • SSO (Single Sign-On), or
   • A one-time passcode (OTP) sent to your email
   • Password

See: Log In With SSO and Log In Without SSO for more information

🔑 Adding More Accounts After You’ve Already Logged In

You can add additional accounts anytime, either from within the app or from the login screen.

Option 1: From within an account (you are already logged into)

1. Click the organization name at the top of the screen
2. In the dropdown, click on + Add or Create another account
3. A pop-up will appear to ask if you’re on a shared device:
   • Yes, remove & continue - removes all saved accounts from device
   • No, continue adding - keeps existing saved accounts and adds another
4. You will go through the login process again:
   • Enter your email to find linked accounts
   • Or manually search for and log into a specific organization

5. Once you complete the steps, you’ll be taken directly into that account you just logged into
6. You can then switch between your accounts by clicking on the organization name at the top of the screen to see a list of saved accounts you can toggle between

Option 2: From the "Who’s Using Hypercare?" Screen

1. Click on + Add or Create another account
2. A pop-up will appear to ask if you’re on a shared device:
   • Yes, remove & continue - removes all saved accounts from device
   • No, continue adding - keeps existing saved accounts and adds another
3. You will go through the login steps again:
   • Enter your email to find linked accounts
   • Or manually search for and log into a specific organization
4. Once you complete the steps, you’ll be taken directly into that account you just logged into
5. You can then switch between your accounts by clicking on the organization name at the top of the screen to see a list of saved accounts you can toggle between