If you're redirected to your organization’s sign-in page, your account likely uses SSO.
In that case, follow our Log In With SSO guide or contact support for help.
🔐 Steps to Log In without SSO
- Open the Hypercare app or go to app.hypercare.com
- Tap “Get Started”
- Confirm your region
Now, choose one of two login options:
Option 1: Login with one-time code
- Enter your email and tap Next
- A one-time code will be sent to your email—enter it and tap Next
- A pop-up will appear: “Your email is already linked to the following accounts”
- If you your email is linked to one organization, tap Login to access your account
- If your email is linked to multiple organizations, each organization name is listed
- Tap Login and it will take you to an account selection screen where you can choose which one to enter —you can then toggle between the accounts
Option 2: Click on “Manually log into an organization”
- Search for your organization or enter its login URL
- Enter your email and tap Next
- Depending on how your organization is set up, you may:
- Enter a one-time code
- Enter a password
- Or choose between the two - depending on what works for you
Once signed in, you'll be taken to your account.
- If you’re in multiple organizations, you can easily switch between them in the app.
-
Don’t see all your organizations listed?
- No worries—you may need to log in to each separately
- See: How to log into Hypercare for multiple accounts for more information