Objectives
- Configure notifications on your lock screen (stop the pop-up from showing up)
- Customize sound and volume of regular, urgent and stat notifications
Note: If you are wearing an Apple Watch that is paired with your device, the notification sounds will automatically default to the watch. You can turn off notifications to the Apple Watch in order to hear the tones on your phone, which will be much louder.
Configuring Lock Screen Notifications
If you're seeing this pop-up and can't get rid of it, click on Open Settings -> Notifications.
If you don't see the pop-up but want to change your notification settings, go to your iPhone Settings App -> Hypercare -> Notifications.
Make sure that your settings look the same as the image below. This will ensure that notifications will come through to your phone reliably and that other people won't be able to see your message content on your lock screen.
Customizing Sound and Volume for Regular, Urgent and Stat notifications
Users often want to to change reminders, notification sounds and volume for their Hypercare notifications to make them more distinct.
To do so, open up your Hypercare app and go to Settings and tap Notification Settings.
Unmasking Notifications
1. Go to your device Settings and find the app, Hypercare and tap into the app's settings. Tap into Notifications.
2. Tap into Show Preview under Lock Screen Appearance and select Always under Show Previews
Due to the customizable features of Android devices, to set up Hypercare correctly, users need to configure 2 key settings.
Objectives
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Turn off lock screen notification previews
Disable notification previews for the Hypercare app to protect patient information. You'll only see a notification alert on your lock screen. The content will only be shown until the phone is unlocked. -
Adjust Do Not Disturb settings
Set your phone to allow critical messages (URGENT/STAT) to bypass Do Not Disturb mode.
Optional: Customize notification sounds and volume for regular, urgent, and stat messages
Optional: If the steps below did not work and you have a SAMSUNG device, check out how to Configure Notifications on SAMSUNG devices
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Step #1: Access Notification Settings on your Android device
First, let’s navigate to the notification settings on your android device.
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For first time setup:
- When you log into the app, 2 pop-ups will prompt you to configure Lock Screen Preview & Do Not Disturb settings
- Tap Open Notification Settings button on either of those pop-ups in order to be directed to your device’s settings, then proceed to Step 2 or Step 3 as needed.
- For existing users:
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- Go to your phone’s Settings app (the app on your device that has a GEAR icon) > Apps (or App Management) search for Hypercare.
Note: If you are unable to find Hypercare from the list in this step, go back to the main page of your phone’s Settings app and at the top there should be a search icon - press that and type Hypercare and select the app from the results
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- Click on Notifications (or Notification categories) Note: Sometimes, you would click Notifications and then click Notification categories if it appears in the list.
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- You should see a list including the options for Regular Notifications, Stat Notifications, and Urgent Notifications. Then proceed to Step 2 or Step 3 below as needed.
STEP #2: Configure Lock Screen Notifications
Follow Step 1 above to access Notification settings for Hypercare.
In Notification settings for Hypercare (within your device’s settings),
- Select Regular Notifications > Lock Screen > select or toggle Hide Content ON
- Repeat for Stat Notifications and Urgent Notifications.
STEP #3: Bypass Do Not Disturb
Follow Step 1 above to access Notification settings for Hypercare.
- For Regular Notifications, select or toggle ON “Allow Interruptions” or “Ignore Do Not Disturb”, or “Override Do Not Disturb” (name may vary by device).
- Repeat for Stat and Urgent Notifications.
Still having issues?
Contact Support at support@hypercare.com or 1 (877) 379-3533.