Objectives:
- Configure notifications on your lock screen (stop the pop-up from showing up)
- Customize sound and volume of regular, urgent and stat notifications
Configuring Lock Screen Notifications
If you're seeing this pop-up and can't get rid of it, click on Open Settings -> Notifications. If you don't see the pop-up but want to change your notification settings, go to your iPhone Settings App -> Apps -> Hypercare -> Notifications.
Make sure that your settings look the same as the image below. This will ensure that notifications will come through to your phone reliably and that other people won't be able to see your message content on your lock screen.
Customizing Sound and Volume for Regular, Urgent and Stat notifications
Users often want to to change reminders, notification sounds and volume for their Hypercare notifications to make them more distinct.
To do so, open up your Hypercare app and go to Settings and tap Notification Settings.
Unmasking Notifications
1. Go to your device Settings and find the app, Hypercare and tap into the app's settings. Tap into Notifications.
2. Tap into Show Preview under Lock Screen Appearance and select Always (Default) under Show Previews
Objectives:
- Configure notifications on your lock screen (stop the pop-up from showing up)
- Customize sound and volume of regular, urgent and stat notifications
Configuring Lock Screen Notifications
If you're seeing this pop-up and can't get rid of it, click on Open Settings and tap on Lock Screen.
If you don't see the pop-up but want to change your notification settings anyways, go to your Android Phone Settings App -> Apps -> Hypercare -> Notifications -> Regular -> Lock Screen.
Once you click on Lock Screen, choose to hide content on your lock screen to keep sensitive information secure.
Customizing Sound and Volume for Regular, Urgent and Stat notifications
Users often want to to change reminders, notification sounds and volume for their Hypercare notifications to make them more distinct.
To customize notifications, go to your phone settings -> Apps -> Hypercare -> Notifications. From there, you can click into the 4 different types of notifications Regular, In App, Stat, Urgent to customize them.
Make sure to allow Stat and Urgent notifications to Ignore Do not disturb as shown in the right picture below.