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What is Hypercare's "Marketplace" Feature?
Hypercare's Schedule Marketplace feature allows users to view monthly on-call schedules for each department within their organization. This allows users to better plan and coordinate care with the respective providers. If a user is listed on one of the schedules, they can also exchange, pick-up, and forfeit shifts directly to their colleagues or on the Marketplace.
Currently, Marketplace feature is only available on the Web App. However, our team is actively working to improve our existing application and developing new features that can better accommodate your workflow. We apologize for any inconvenience, please stay tuned for more updates!
Requesting a "Swap"
Shift "swaps" or shift exchanges can occur directly with a specific colleague or by placing the shift in the Marketplace. If a user has a desired shift that they would like to exchange with their own, users can select on their colleague's shift to request a swap.
To request a swap, please follow the subsequent steps:
- Open Hypercare's Web App.
- Click on the Schedule icon located on the top of the web page.
- Select the appropriate department from the drop-down menu on the left-side of the page.
- Click on your shift that you would like to swap.
- Click "Swap Shift".
- Click on a colleague's shift that you would like to swap with your own.
- Click on the Request icon to complete the request. All requests can be viewed from the Requests tab.
Please note. Users will be unable to swap a shift that has already passed. Instead, they will be prompted to select a shift that has not yet occurred.
Offering a Shift on "Marketplace"
The Marketplace feature allows users to:
- Offer their own shifts to any member in their department
- View available shifts from their department for a potential pick-up or swap
When offering a shift, users can choose to swap and/or give away the specified shift and provide a brief explanation of why they are unable to work. This allows all users within the department to view and pick-up available shifts as long as they don't conflict with their existing schedules.
To offer a shift to the Marketplace, please follow the subsequent steps:
- Open Hypercare's Web App.
- Click on the Schedule icon located on the top of the web page.
- Select the appropriate department from the drop-down menu on the left-side of the page.
- Click on your shift that you would like to swap.
- Click "Offer on marketplace".
- Select the type of offer that you would like to make: Swap Shift and/or Give Away Shift.
- Provide a reason for request in the text-box if appropriate.
- Click "Offer" to complete the request. The specified shift will be visible to your colleagues under the Marketplace tab and all requests can be viewed from your Requests tab.
Please note. Users will be unable to offer a shift that has already passed to the Marketplace. Instead, they will be prompted to select a shift that has not yet occurred.
Managing Requests
Shift requests that have been made with a direct colleague or on the Marketplace will appear in the Requests tab. Here, users can view the status of their current requests and the requests that they have received from other colleagues.
- "Withdraw Request": Users can withdraw a pending request that they had previously made.
- "Accept Request": Users can accept incoming requests from their colleagues. Changes will be reflected in the schedules in real-time.
- "Deny Request": Users can deny incoming requests from their colleagues. Changes will be reflected in the schedules in real-time.
- "Cancelled Request": When users withdraw from their own requests, the status of the request will displayed as "Cancelled".
Please note: All Shift swaps made directly with a colleague or on the Marketplace require the approval of both parties. After both parties have agreed, changes will be reflected in the schedule and users will receive an email notification.
Accepting Shifts from the "Marketplace"
The Marketplace feature allows users to:
- Offer their own shifts to any member in their department
- View available shifts from their department for a potential pick-up or swap
When accepting a shift from the Marketplace, users can choose to swap and/or pick-up a shift that does not conflict with their schedules.
To accept a shift from the Marketplace, please follow the subsequent steps:
- Open Hypercare's Web App.
- Click on the Schedule icon located on the top of the web page.
- Click on the Marketplace tab.
- Select the appropriate department from the drop-down menu on the left-side of the page.
- Toggle through the months to locate a desired shift as appropriate.
- Click on a desired shift. Shifts will be posted for either swap, pick-up, or both. Please select the appropriate option.
- If the desired shift is posted as a "swap", select a shift from your own schedule that you would like to swap.
- If the desired shift is posted as a "pick-up", click on "Take Shift" to accept the shift.
Please note. Users will be unable to accept a shift that has already passed to the Marketplace. Instead, they will be prompted to select a shift that has not yet occurred.