Searching contacts in Hypercare allows you to search for First Name, Last Name, Job Title and a relation of these fields to each other. Allowing to search terms across these fields allows users to produce a more accurate search more quickly. Here’s a breakdown of how different types of searches are handled:
| Search Type | Examples |
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Prefix Matching: Search results include items that start with your search term |
Searching "li" will return "lily" but not "alice", because "lily" starts with "li", while "alice" does not. |
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Matching for Hyphens, Apostrophes, and Spaces: Our search intelligently handles variations in punctuation and spacing between words. |
Searching “X-ray” will return: "X ray", "X-ray", "X’ray" All of these are treated as equivalent representations of the same term.
Searching “X’ray” will return: "Xray", "X’ray" Apostrophes are treated flexibly—words with or without them are often considered similar.
Searching “X ray” will return: "X ray", "X-ray", "X’ray" Spaces, hyphens, and apostrophes are normalized, so results include common variations.
Searching “Xray” will return: "Xray", "X’ray" Results include versions with and without apostrophes. |
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Approximate Matching: We also return results where the search term appears anywhere within the first name, last name, and job title. |
Searching "Jon" will return: a list of many users who have the combination of "Jon" in their First Name, Last Name, and Job Title.
Searching "Jon Physician" will return: a list of many users who have the combination of "Jon" and "Physician" in their First Name, Last Name, and Job Title. The more exact the spelling, the more exact search return you will get. |
Exceptions
- Common stop words like “on,” “an,” “the,” “in,” “and,” and “is” are currently ignored in search queries. This means searching "on" will not return "On-call BOT". As a workaround, it is recommended to search with more specific or longer phrases (e.g., "on-call") to get better results. We're actively working on improving this behaviour so that stop words will be treated like normal words in future updates.
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Different mobile keyboards can use different types of apostrophes (e.g., ', ’, ‘). Currently, we only support the standard apostrophe ('). If your search uses a curly apostrophe (like ’), results may not show as expected. As a workaround, try using the standard ' character when typing your search. Support for all apostrophe variations is actively being worked on.