Objectives:
- Understand the three different types of message priorities on Hypercare
- How to send STAT messages
- How to send urgent messages
- How to reply to STAT and urgent messages
Why does Hypercare have different types of messages?
Different clinical situations require different actions. There are three main types of messages available on Hypercare to ensure closed loop communication: STAT messages, urgent messages, and general messages.
- STAT Messages: Highest priority, used for critical situations where you need to get in touch with someone as soon as possible. Bypasses do-not-disturb and silent modes with a loud sound. Please refer to internal policies around response times and escalation policies for STAT messages.
- Urgent Messages: Medium priority, used for situations where you need a reply very soon. Bypasses do-not-disturb and silent modes with a less alarming tone and lower volume compared to STAT messages. Please refer to internal policies around response times and escalation policies for urgent messages.
- General Messages: Regular messages, do not bypass do-not-disturb or silent modes. Please refer to internal policies around response times and escalation policies for general messages.
Please note:
- To learn about our Escalations feature that can automate escalation of care policies, click here.
Sending a STAT Message:
STAT messages are used when users have urgent needs that need to be communicated and addressed by the appropriate person in a critical manner (<5 minutes). Once delivered, the recipient will receive a distinct, audible alert that bypasses their do-not-disturb and silent modes to get their attention.
- To send a STAT message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chatbox at the bottom of your screen.
- Select the exclamation point "!", then tap the first option, "STAT" with two exclamation points, "!!". Tap the "Set" button and then send your message by tapping the send arrow icon.
- To confirm if the STAT message has been delivered, open the designated chat on the Hypercare app to view the message that you have just sent. STAT messages will be highlighted in red for easy identification.
To customize the sound of a STAT message, go to Hypercare Settings -> Notification settings.
Sending an Urgent Message:
Urgent messages are used for important messages that are not urgent enough to trigger STAT messages. Once delivered, the recipient will receive a distinct, audible alert with a less alarming tone and lower volume compared to STAT messages. Like STAT messages, urgent messages will bypass the recipient’s do-not-disturb and silent modes to get their attention.
- To send an urgent message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chatbox at the bottom of your screen.
- Select the exclamation point "!", then tap the second option, "Urgent" with one exclamation point, "!". Tap the "Set" button and then send your message by tapping the send arrow icon.
- To confirm if the urgent message has been delivered, open the designated chat on the Hypercare app to view the message that you have just sent. Urgent messages will be highlighted in yellow for easy identification.
To customize the sound of an urgent message, go to Hypercare Settings -> Notification settings.
Replying to a STAT Message or an Urgent Message:
To reply to STAT or urgent messages on Hypercare, follow the steps below:
- Open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat containing the STAT or urgent message you wish to reply to.
- Swipe left on the message you intend to respond to. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Type your response in the chatbox.
- Select the appropriate priority type for your response message by selecting the exclamation point "!", then tapping the first option, "STAT" with two exclamation points, "!!" or "Urgent" with one exclamation point, "!", depending on the urgency of your reply.
- Tap the "Set" button and then send your message by tapping the send arrow icon.
- Your reply will include a copy of the message you are responding to as well as your reply.
- To confirm if a STAT message or an urgent message has been delivered, open the designated chat on the Hypercare app to view the message that you have just sent. STAT messages will be highlighted in red and urgent messages will be highlighted in yellow for easy identification.
Objectives:
- The usage of three different types of messages on Hypercare
- How to send STAT messages
- How to send urgent messages
- How to reply to STAT and urgent messages
Why does Hypercare have different types of messages?
Not all messages are created equal - some are higher priority and more time-sensitive than others. Using Hypercare will help you emphasize the urgency of messages and encourage quicker response times. There are three types of messages available on Hypercare: STAT messages, urgent messages, and general messages.
- STAT Messages: High priority, bypasses do not disturb and silent modes with a loud sound.
- Urgent Messages: Medium priority, bypasses do not disturb and silent modes with a less alarming tone and lower volume compared to STAT messages.
- General Messages: Regular messages, do not bypass do not disturb or silent modes.
Please note:
- STAT messages were called priority messages before Version [#.#].
- STAT messages are useful when members of an organization have the most urgent needs that need to be communicated and addressed by the appropriate person within a short timely manner.
- Urgent messages are used for important messages that are not urgent enough to trigger STAT messages.
Sending a STAT Message:
STAT messages are useful when members of an organization have urgent needs that need to be communicated and addressed by the appropriate person in a timely manner. Once delivered, the recipient will receive a distinct, audible alert that bypasses their silent and do not disturb modes to get their attention.
- To send a STAT message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chatbox at the bottom of your screen.
- Select the exclamation point "!", then tap the first option, "STAT" with two exclamation points, "!!". Tap the "Set" button and then send your message by tapping the send arrow icon.
- To confirm if the STAT message has been delivered, open the designated chat on the Hypercare app to view the message that you have just sent. STAT messages will be highlighted in red for easy identification.
To customize the sound of regular, urgent, or STAT messages, go to your phone settings -> Apps -> Hypercare -> Notifications. Select the type of notification (regular, urgent, stat) that you want to customize.
Sending an Urgent Message:
Urgent messages are used for important messages that are not urgent enough to trigger STAT messages. Once delivered, the recipient will receive a distinct, audible alert with a less alarming tone and lower volume compared to STAT messages. Like STAT messages, urgent messages will bypass the recipient's silent and do-not-disturb modes to get their attention.
- To send an urgent message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chatbox at the bottom of your screen.
- Select the exclamation point "!", then tap the second option, "Urgent" with one exclamation point, "!". Tap the "Set" button and then send your message by tapping the send arrow icon.
- To confirm if the urgent message has been delivered, open the designated chat on the Hypercare app to view the message that you have just sent. Urgent messages will be highlighted in yellow for easy identification.
To customize the sound of regular, urgent, or STAT messages, go to your phone settings -> Apps -> Hypercare -> Notifications. Select the type of notification (regular, urgent, stat) that you want to customize.
Replying to a STAT Message or an Urgent message:
To reply to STAT or urgent messages on Hypercare, follow the steps below:
- Open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat containing the STAT or urgent message you wish to reply to.
- Swipe left on the message you intend to respond to. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Type your response in the chatbox.
- Select the appropriate priority type for your response message by selecting the exclamation point "!", then tapping the first option, "STAT" with two exclamation points, "!!" or "Urgent" with one exclamation point, "!", depending on the urgency of your reply.
- Tap the "Set" button and then send your message by tapping the send arrow icon.
- Your reply will include a copy of the message you are responding to as well as your reply.
- To confirm if a STAT message or an urgent message has been delivered, open the designated chat on the Hypercare app to view the message that you have just sent. STAT messages will be highlighted in red and urgent messages will be highlighted in yellow for easy identification.
Objectives:
- The usage of three different types of messages on Hypercare
- How to send STAT messages
- How to send urgent messages
- How to reply to STAT and urgent messages
Why does Hypercare have different types of messages?
Not all messages are created equal, some are higher priority and more time-sensitive than others. Using Hypercare will help you emphasize the urgency of messages and encourage quicker response times. There are three types of messages available on Hypercare: STAT messages, urgent messages, and regular messages.
- STAT Messages: High priority, bypasses do-not-disturb and silent modes with a loud sound.
- Urgent Messages: Medium priority, bypasses do-not-disturb and silent modes with a less alarming tone and lower volume compared to STAT messages.
- General Messages: Regular messages, do not bypass do-not-disturb or silent modes.
Please note:
- STAT messages were called Priority Messages before Version [#].
- STAT messages are useful when members of an organization have the most urgent needs that need to be communicated and addressed by the appropriate person within a short timely manner.
- Urgent messages are used for important messages that are not urgent enough to trigger STAT messages.
Sending a STAT Message:
STAT messages are useful when members of an organization have urgent needs that need to be communicated and addressed by the appropriate discipline within a timely manner. Once delivered, the recipient will receive a distinct, audible alert that bypasses their do-not-disturb and silent modes to get their attention.
- To send a STAT message, open Hypercare's web-based app and tap the "Messages" tab in the top right-hand corner of your screen.
- Select the appropriate chat from the menu on the left-hand side of your screen that you would like to send a message in.
- Type your desired message in the chatbox at the bottom of your screen.
- Select the exclamation point "!", then tap the first option, "STAT" with two exclamation points, "!!". Send your message by tapping the send arrow icon.
- To confirm if the STAT message has been delivered, open the designated chat on Hypercare's web-based app to view the message that you have just sent. STAT messages will be highlighted in red for easy identification.
[Sending-Urgent-Message-web.gif]
Sending an Urgent Message:
Urgent messages are used for important messages that are not urgent enough to trigger STAT messages. Once delivered, the recipient will receive a distinct, audible alert with a less alarming tone and lower volume compared to STAT messages. Like STAT messages, urgent messages will bypass the recipient's silent and do-not-disturb modes to get their attention.
- To send an urgent message, open Hypercare's web-based app and tap the "Messages" tab in the top right-hand corner of your screen.
- Select the appropriate chat from the menu on the left-hand side of your screen that you would like to send a message in.
- Type your desired message in the chatbox at the bottom of your screen.
- Select the exclamation point "!", then tap the second option, "Urgent" with one exclamation point, "!!". Send your message by tapping the send arrow icon.
- To confirm if the urgent message has been delivered, open the designated chat on Hypercare's web-based app to view the message that you have just sent. Urgent messages will be highlighted in yellow for easy identification.
Replying to a STAT or Urgent Messages:
To reply to STAT or urgent messages on Hypercare, follow the steps below:
- Open the Hypercare web-based app and tap the "Messages" tab in the top right-hand corner of your screen.
- Select the appropriate chat from the menu on the left-hand side of your screen containing the STAT or urgent message you wish to reply to.
- Hover over the left side of the message you wish to reply to and tap on the "Reply" arrow key. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Type your response in the chatbox.
- Select the appropriate priority type for your reply message by selecting the exclamation point "!", then tapping the first option, "STAT" with two exclamation points, "!!" or the second option, "Urgent" with one exclamation point, "!", depending on the urgency of your reply.
- Send your message by tapping the send arrow icon.
- Your reply will include a copy of the message you are responding to as well as your reply.
- To confirm if a STAT message or an urgent message has been delivered, open the designated chat on the Hypercare web-based app to view the message that you have just sent. STAT messages will be highlighted in red and urgent messages will be highlighted in yellow for easy identification.