What are Role Notes?

Overview

Role notes are notes attached to an on-call role in your organization's Hypercare schedule. Administrators use them to share important context about a role, such as coverage instructions, contact preferences, or other details the person covering that role should know.

Every role note has one of two visibility settings:

• Public: Visible to all staff who can view the on-call schedule.
• Private: Visible only to yourself and department, site, and organization administrators.

Role notes help make sure that everyone in a department has the information they need about their on-call responsibilities, right where they look up who is on call.

Section 1: Viewing role notes in the mobile app (iOS and Android)

Section 2: Viewing role notes on the Web

Section 3: Creating and editing role notes

Section 4: Things to Note

Section 1: Viewing role notes in the mobile app (iOS and Android)

To view the notes for an on-call role on your phone, please follow the subsequent steps:

1. Tap on On-Call to open the On-Call section.
2. Select the site by tapping on the arrow on the right side of the default site. Select the department and then tap on the date you want to view.
3. Find the on-call role, then tap the notes button beside it to expand its notes.

NOTE: If a role has no public notes, no notes button will appear for that role.

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Section 2: Viewing role notes on the Web

On the Web, you can see role notes from the On-Call section or from the Schedule section.

2.A) From the On-Call section

To view role notes from the On-Call section, please follow the subsequent steps:

1. Click on On-Call.
2. Select the site and department you want to view.
3. Role notes are shown expanded under each role by default. Click the arrow next to the notes to collapse them.

2.B) From the Schedule section (List View)

1. Click on Schedule shown on the top of the screen, then select the Schedule tab.
2. Select the site and department you want to view and toggle on List View.
3. Role notes appear directly under each role. If a note ends with "...", hover over it to see the full note.

2.C) From the Schedule section (Calendar)

1. Click on Schedule shown on the top of the screen, then select the Schedule tab.
2. Select the site and department you want to view and toggle on Grid View.
3. Roles with notes show a sticky note icon beside them. Hover over the icon to view the role notes.

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Section 3: Creating and editing role notes

Role notes can only be created and edited by administrators, in the Admin Portal. They can't be added or changed from the mobile app.

For step-by-step instructions, see How to create a note on a role?

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Section 4: Things to Note

• If you don't have Admin status on Hypercare, you'll only see Public notes. Private notes are hidden from non-admin users.
• Each role note can be up to 1,000 characters long.
• If a note on a role looks out of date or incorrect, contact your department or organization administrator to have it updated.

Related articles: How to know if an on-call role has important information that I should be aware of? and How Does the "On-Call" Feature Work?

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Still having issues?

Contact Support at support@hypercare.com or 1 (877) 379-3633.