Objective:
When reaching out to colleagues via Hypercare chat, the appearance and behavior of your message window will dynamically adapt based on the recipient's custom status settings. Depending on whether the recipient is Available, Busy, or Unavailable, and whether they have configured status notes or designated an alternate contact, you will see tailored notification banners and alert popups to ensure urgent communication reaches the right person.
Section 1: Available Status
1. A) Standard View
1. B) With Status Message & Alternate Contact
Section 2: Busy Status
2. A) Standard View
2. B) With Status Message & Alternate Contact
Section 3: Unavailable Status
3. A) Standard View
3. B) With Status Message & Alternate Contact
Section 1: Available Status
1. A) Standard View
When a recipient’s status is available, this is how the chat appears.
1. B) With Status Message & Alternate Contact
When a user’s status is available with a status message and alternate contact assigned, this is how the chat appears.
Section 2: Busy Status
2. A) Standard View
When someone wants to contact a user who set their status to “Busy” through chat, a yellow banner appears at the top of their chat stating that the user will not receive any general message notifications until the user selected time at which their status returns to “Available”. Notifications for Urgent and STAT messages will still go through to the user.
If someone wanted to send a general message to a user who set their status as “Busy”, upon clicking send, a popup message would appear stating the same information as shown in the yellow banner with the option to select “Send Anyway” or “Don’t Send”.
2. B) With Status Message & Alternate Contact
When a user sets their status as “Busy” and includes a status message and alternate contact, it will be shown in the banner. The banner will state the status message and a link to message the assigned alternate contact.
When someone attempts to send a message to a user who set their status as “Busy” and included a status message and alternate contact, the popup message will state the alternate contact and provide a button that will allow for the alternate contact to be messaged.
Section 3: Unavailable Status
3. A) Standard View
When someone wants to contact a user who set their status to “Unavailable” through chat, a yellow banner appears at the top of their chat stating that the user will not receive any notifications (even urgent and STAT) until the user selected time at which their status returns to “Available”.
If someone wanted to send a message to a user who set their status as “Unavailable”, upon clicking send, a popup message would appear stating the same information as shown in the yellow banner with the option to select “Send Anyway” or “Don’t Send”.
3. B) With Status Message & Alternate Contact
When a user sets their status as “Unavailable” and includes a status message and alternate contact, it will be shown in the banner. The banner will state the status message and a link to message the assigned alternate contact.
When someone attempts to send a message to a user who set their status as “Unavailable” and included a status message and alternate contact, the popup message will state the alternate contact and provide a button that will allow for the alternate contact to be messaged.
Objective:
When reaching out to colleagues via Hypercare chat, the appearance and behavior of your message window will dynamically adapt based on the recipient's custom status settings. Depending on whether the recipient is Available, Busy, or Unavailable, and whether they have configured status notes or designated an alternate contact, you will see tailored notification banners and alert popups to ensure urgent communication reaches the right person.
Section 1: Available Status
1. A) Standard View
1. B) With Status Message & Alternate Contact
Section 2: Busy Status
2. A) Standard View
2. B) With Status Message & Alternate Contact
Section 3: Unavailable Status
3. A) Standard View
3. B) With Status Message & Alternate Contact
Section 1: Available Status
1. A) Standard View
When a recipient’s status is available, this is how the chat appears.
1. B) With Status Message & Alternate Contact
When a user’s status is available with a status message and alternate contact assigned, this is how the chat appears.
Section 2: Busy Status
2. A) Standard View
When someone wants to contact a user who set their status to “Busy” through chat, a yellow banner appears at the top of their chat stating that the user will not receive any general message notifications until the user selected time at which their status returns to “Available”. Notifications for Urgent and STAT messages will still go through to the user.
If someone wanted to send a general message to a user who set their status as “Busy”, upon clicking send, a popup message would appear stating the same information as shown in the yellow banner with the option to select “Send Anyway” or “Don’t Send”.
2. B) With Status Message & Alternate Contact
When a user sets their status as “Busy” and includes a status message and alternate contact, it will be shown in the banner. The banner will state the status message and a link to message the assigned alternate contact.
When someone attempts to send a message to a user who set their status as “Busy” and included a status message and alternate contact, the popup message will state the alternate contact and provide a button that will allow for the alternate contact to be messaged.
Section 3: Unavailable Status
3. A) Standard View
When someone wants to contact a user who set their status to “Unavailable” through chat, a yellow banner appears at the top of their chat stating that the user will not receive any notifications (even urgent and STAT) until the user selected time at which their status returns to “Available”.
If someone wanted to send a message to a user who set their status as “Unavailable”, upon clicking send, a popup message would appear stating the same information as shown in the yellow banner with the option to select “Continue” or “Don’t Send”.
3. B) With Status Message & Alternate Contact
When a user sets their status as “Unavailable” and includes a status message and alternate contact, it will be shown in the banner. The banner will state the status message and a link to message the assigned alternate contact.
When someone attempts to send a message to a user who set their status as “Unavailable” and included a status message and alternate contact, the popup message will state the alternate contact and provide a button that will allow for the alternate contact to be messaged.
When reaching out to colleagues via Hypercare chat, the appearance and behavior of your message window will dynamically adapt based on the recipient's custom status settings. Depending on whether the recipient is Available, Busy, or Unavailable, and whether they have configured status notes or designated an alternate contact, you will see tailored notification banners and alert popups to ensure urgent communication reaches the right person.
Objective:
When reaching out to colleagues via Hypercare chat, the appearance and behavior of your message window will dynamically adapt based on the recipient's custom status settings. Depending on whether the recipient is Available, Busy, or Unavailable, and whether they have configured status notes or designated an alternate contact, you will see tailored notification banners and alert popups to ensure urgent communication reaches the right person.
Section 1: Available Status
1. A) Standard View
1. B) With Status Message & Alternate Contact
Section 2: Busy Status
2. A) Standard View
2. B) With Status Message & Alternate Contact
Section 3: Unavailable Status
3. A) Standard View
3. B) With Status Message & Alternate Contact
Section 1: Available Status
1. A) Standard View
When a recipient’s status is available, this is how the chat appears.
1. B) With Status Message & Alternate Contact
When a user’s status is available with a status message and alternate contact assigned, this is how the chat appears.
Section 2: Busy Status
2. A) Standard View
When someone wants to contact a user who set their status to “Busy” through chat, a yellow banner appears at the top of their chat stating that the user will not receive any general message notifications until the user selected time at which their status returns to “Available”. Notifications for Urgent and STAT messages will still go through to the user.
If someone wanted to send a general message to a user who set their status as “Busy”, upon clicking send, a popup message would appear stating the same information as shown in the yellow banner with the option to select “Send Anyway” or “Don’t Send”.
2. B) With Status Message & Alternate Contact
When a user sets their status as “Busy” and includes a status message and alternate contact, it will be shown in the banner. The banner will state who was assigned as the alternate contact, the status message, and a link to message the alternate contact.
When someone attempts to send a message to a user who set their status as “Busy” and included a status message and alternate contact, the popup message will state the alternate contact and provide a button that will allow for the alternate contact to be messaged.
Section 3: Unavailable Status
3. A) Standard View
When someone wants to contact a user who set their status to “Unavailable” through chat, a yellow banner appears at the top of their chat stating that the user will not receive any notifications (even urgent and STAT) until the user selected time at which their status returns to “Available”.
If someone wanted to send a message to a user who set their status as “Unavailable”, upon clicking send, a popup message would appear stating the same information as shown in the yellow banner with the option to select “Send Anyway” or “Don’t Send”.
3. B) With Status Message & Alternate Contact
When a user sets their status as “Unavailable” and includes a status message and alternate contact, it will be shown in the banner. The banner will state who was assigned as the alternate contact, the status message, and a link to message the assigned alternate contact.
When someone attempts to send a message to a user who set their status as “Unavailable” and included a status message and alternate contact, the popup message will state the alternate contact and provide a button that will allow for the alternate contact to be messaged.