Objective:
The goal is to understand the differences between the 3 message types and how to send/reply to a message. The three key sections include:
Section 1: Why does Hypercare have different types of messages?
Section 2: Sending a General, Urgent, or STAT Message
Section 3: Replying to a General, Urgent, or STAT Message
Section 1: Why does Hypercare have different types of messages?
Different clinical situations require different actions. There are three main types of messages available on Hypercare to ensure closed loop communication: STAT messages, Urgent messages, and General messages.
| General | Urgent (!) | STAT (!!) | |
|---|---|---|---|
| Used for | Non-time sensitive communication | Time-sensitive, critical | Very critical, needs immediate attention |
| Alert | Follows device settings | Lower volume compared to STAT, bypasses Do Not Disturb/silent mode | Loud, bypasses Do Not Disturb/silent mode |
| Message Colour | Teal for messages sent, Grey for messages received | Yellow | Red |
Please refer to internal policies around response times and escalation policies for messages.
Section 2: Sending a General, Urgent, or STAT Message:
- To send a message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chat box at the bottom of your screen.
- By default the message type is set as General. If you want to send an Urgent or STAT message, select the exclamation point "!", then tap either "STAT" (with two exclamation points, "!!" ) or ("Urgent" with one exclamation point, "!" ).
- Tap the "Set" button and then send your message by tapping the send arrow icon.
To customize the sound of a message, go to Hypercare Settings -> Notification settings.
Section 3: Replying to a General, Urgent, or STAT Message
- Open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat containing the message you wish to reply to.
- Swipe left on the message you intend to respond to. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Type your response in the chatbox.
- By default the message type is set as General. If you want to send an Urgent or STAT message, select the exclamation point "!", then tap either "STAT" (with two exclamation points, "!!" ) or ("Urgent" with one exclamation point, "!" ).
- Tap the "Set" button and then send your message by tapping the send arrow icon.
- Your reply will include a copy of the message you are responding to as well as your reply.
Objective:
The goal is to understand the differences between the 3 message types and how to send/reply to a message. The three key sections include:
Section 1: Why does Hypercare have different types of messages?
Section 2: Sending a General, Urgent, or STAT Message
Section 3: Replying to a General, Urgent, or STAT Message
Section 1: Why does Hypercare have different types of messages?
Different clinical situations require different actions. There are three main types of messages available on Hypercare to ensure closed loop communication: STAT messages, Urgent messages, and General messages.
| General | Urgent (!) | STAT (!!) | |
|---|---|---|---|
| Used for | Non-time sensitive communication | Time-sensitive, critical | Very critical, needs immediate attention |
| Alert | Follows device settings | Lower volume compared to STAT, bypasses Do Not Disturb/silent mode | Loud, bypasses Do Not Disturb/silent mode |
| Message Colour | Teal for messages sent, Grey for messages received | Yellow | Red |
Please refer to internal policies around response times and escalation policies for messages.
Section 2: Sending a General, Urgent, or STAT Message:
- To send a message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chat box at the bottom of your screen.
- By default the message type is set as General. If you want to send an Urgent or STAT message, select the exclamation point "!", then tap either "STAT" (with two exclamation points, "!!" ) or ("Urgent" with one exclamation point, "!" ).
-
Tap the "Set" button and then send your message by tapping the send arrow icon.
To customize the sound of a message, go to Hypercare Settings -> Notification settings.
Section 3: Replying to a General, Urgent, or STAT Message
- Open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat containing the message you wish to reply to.
- Swipe right on the message you intend to respond to. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Type your response in the chatbox.
- By default the message type is set as General. If you want to send an Urgent or STAT message, select the exclamation point "!", then tap either "STAT" (with two exclamation points, "!!" ) or ("Urgent" with one exclamation point, "!" ).
-
Tap the "Set" button and then send your message by tapping the send arrow icon. Your reply will include a copy of the message you are responding to as well as your reply.
Objective:
The goal is to understand the differences between the 3 message types and how to send/reply to a message. The three key sections include:
Section 1: Why does Hypercare have different types of messages?
Section 2: Sending a General, Urgent, or STAT Message
Section 3: Replying to a General, Urgent, or STAT Message
| General | Urgent (!) | STAT (!!) | |
|---|---|---|---|
| Used for | Non-time sensitive communication | Time-sensitive, critical | Very critical, needs immediate attention |
| Alert | Follows device settings | Lower volume compared to STAT, bypasses Do Not Disturb/silent mode | Loud, bypasses Do Not Disturb/silent mode |
| Message Colour | Teal for messages sent, Grey for messages received | Yellow | Red |
Please refer to internal policies around response times and escalation policies for messages.
Section 2: Sending a General, Urgent, or STAT Message:
- To send a message, open the Hypercare app and tap the "Chats" icon in the bottom left-hand corner.
- Select the appropriate chat you would like to send a message in.
- Type your desired message in the chat box at the bottom of your screen.
- By default the message type is set as General. If you want to send an Urgent or STAT message, select the exclamation point "!", then tap either "STAT" (with two exclamation points, "!!" ) or ("Urgent" with one exclamation point, "!" ).
-
Click the send arrow icon to send your message. Your reply will include a copy of the message you are responding to as well as your reply.
To customize the sound of a message, go to Hypercare Settings -> Notification settings.
Section 3: Replying to a General, Urgent, or STAT Message
- Select the appropriate chat containing the message you wish to reply to.
- Hover over the message you intend to respond to and click the reply icon. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Type your response in the chatbox.
- By default the message type is set as General. If you want to send an Urgent or STAT message, select the exclamation point "!", then tap either "STAT" (with two exclamation points, "!!" ) or ("Urgent" with one exclamation point, "!" ).
- Click the send arrow icon to send your message. Your reply will include a copy of the message you are responding to as well as your reply.