Customer Data Request Form (Metadata Only)
This form is used to request metadata. This includes:
- Date and timestamps of Hypercare messages delivered and read by Users,
- Contents and timestamps of SMS sent via Hypercare and
- Contents and timestamps of Pages sent to physical pagers via Hypercare.
Note, contents of SMS and Pages sent to physical pages via Hypercare are only available for 30 days from the time it was sent. This form needs sign-off from at least one authorized person(s) of the organization that has been indicated as an Administrator of Hypercare. Do not include private health information (PHI) in any of the fields. The request should be as narrow as possible in order to fulfill your needs.
Send completed forms to support@hypercare.com for processing. Requests will require a minimum of ten business days to process.
Message Data Request Form (Full Contents)
This form is used to request message content exchanged over Hypercare. This form needs sign-off from at least one clinical leader and one signing authority from your organization's privacy department. Do not include private health information (PHI) in any of the fields. The request should be as narrow as possible in order to fulfill your needs.
Note: If any of the messages sent are templated messages, the organization admin is responsible to extract the template message report on their own. This information will not be included in this requested full contents report.
Send completed forms to support@hypercare.com for processing. Requests will require a minimum of ten business days to process.
Waiver and Standing Authorization Form
This form is used to establish a standing exception to Hypercare's standard message request process for designated organization administrators. This form needs sign-off from at least one clinical leader and one signing authority from your organization's privacy department. Once approved and on file, vetted administrators listed in this waiver may request message content or metadata reports on an ongoing basis without needing to complete an individual request form each time. Do not include private health information (PHI) in any of the fields.
Note: It is the responsibility of the Privacy Department to inform support@hypercare.com should this list need to be updated
Send the completed form to: support@hypercare.com
Code Team Activations Set Up Form
These are used to set up Team Activations in Hypercare. Requests will require a minimum of two business days to process. Send completed forms to support@hypercare.com for processing or to your Customer Success Manager.
Note, only Enterprise customers have access to this feature.
Templated Message Form
These are used to set up HyperForms (Templated Messages) in Hypercare. Requests will require a minimum of two business days to process. Send completed forms to support@hypercare.com for processing or to your Customer Success Manager.
Note, only Plus and Enterprise customers have access to this feature.