Profile Notes provide a simple yet powerful way to add important context to a user’s contact information within Hypercare. Whether it’s to highlight a specialty, list communication preferences, or note on-call responsibilities, Profile Notes ensure your team has the right information when they need it. Profile Notes are intended to stay on a user's profile in Hypercare long-term and hold non-temporary information.
What Are Profile Notes?
Profile Notes are custom, free-text fields attached to a user's profile in Hypercare. They are visible to authorized users and are intended to share helpful, non-temporary information about the user. Profile notes can be set to Public (meaning all users in the organization can see the note) or Private (only administrators would be able to see the note).
Who Can Edit Profile Notes?
Users: Update Your Own Profile Note
Any user can update their own Profile Note through the Hypercare mobile or web app.
To update your own Profile Note:
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Go to your Profile.
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Tap or click on Notes.
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Enter your note and save changes.
Admins: Manage Profile Notes for Others
Admins with the appropriate privileges can view, edit, and add Profile Notes for other users through the Admin Portal. Note: The ability to view or edit Profile Notes depends on your admin permission level. Org Admins typically have full access to all user profiles, while other roles (e.g., Department Admins or Site Admins) may have limited visibility based on their scope.
To update another user’s Profile Note:
- Log in to the Admin Portal.
- Navigate to Users.
- Select the user you want to edit.
- In the user's profile, locate the Profile Note section.
- Enter or update the note, then save your changes.
Profile Notes vs. Status Updates: What’s the Difference?
| Feature | Profile Notes | Status Updates |
| What it is | A persistent, private or public note attached to a user's profile (contact card). | A real-time, temporary message that communicates a user’s current availability or activity. |
| Who see it |
Visibility is set by the user.
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Visible to all users, similar to a “presence” or availability message. |
| Purpose | Used to store important context about a user (e.g., specialty, coverage preferences, key instructions). | Lets others know if someone is available, in a meeting, not on-call, etc. |
| Where it is found | On the User's Profile, under the new Notes section. | On the main user profile next to their availability or underneath the chat. |
| Persistence | Long-term. Notes stay until edited or removed. | Short-term. Status updates typically expire after a set time or are changed manually. |