How to edit profile information for a user?

Admin can edit the contact method of all users, both public and private. They can also edit the content of the field and the visibility of the field. 

Note: If your organization manages Hypercare accounts through a third-party directory such as Azure Active Directory, the synced fields from the directory are not editable or removable. 

How can admin edit on a user's profile?

1. Log in to the admin portal using admin credentials at https://admin.hypercare.com/
2. Click on “Users” to navigate to the user list, click on the username to open the user profile
3. Click on “Update profile”. Things you can update:
   
   • Type of contact: select from the drop down list for email/ phone number/ pager
   • Contact details
   • Visibility: Public (to all users in organization) / Private (only visible to administrators)
4. Add, Edit, and Delete a contact information If the text is greyed out, it means it's synchronized from an external source, you won't be able to edit.
   
   • Add: Click on "+ Add another method"
   • Edit: Modify the desired info by clicking directly on the text.
   • Delete: Scroll to the right and click on the  icon
5. Click "Update Profile" button to confirm your changes