Admins of their respective organizations, sites, and/or departments are able to order Member/User’s contact methods by preference level. This can only be done through the Admin Portal on a web browser.
The order preference of contacts shows the order of the user’s personal contact information on their profile and which order they wish to be contacted outside of Hypercare (e.g. pager, mobile, email).
- Log into the Hypercare Admin Portal.
- Navigate to the “Users” section of the admin portal. You can search by name and/or role to find the user you wish to edit. If the User you are looking for is not returning, please ensure you are in the correct organizational unit (e.g. if you have different department or site admin access, ensure you are searching in the correct department or site).
- Once the correct user has been selected, select the "Edit Profile" button.
- A draggable handle will appear underneath the “Preferences” column of the contact information section. You can use this to drag your contact methods into your preferred order.
- Select “Update Profile” and your changes will be saved.
Note: This feature is not available for all organizations. If you are interested in this, please contact your Customer Success Manager or reach out to our Support Team at support@hypercare.com for more information.