How do I edit my profile information?

Overview

Users can edit their profile information which includes: first name, last name, job title, notes, phone number, email address, and profile picture. 

Note: If your organization manages Hypercare accounts through a third-party directory such as Azure Active Directory, the synced fields from the directory are not editable or removable. For more details, please read: Why can't I edit or delete some fields in my profile?

The key sections of your profile you can configure are:

Section 1: Navigate to and Edit Your Profile

Section 2: Profile Picture

Section 3: Job Title

Section 4: Contact Methods

• 4.A - Phone Number
• 4.B - Email
• 4.C - Setting Contact Method Preferences

Section 5: Profile Notes

• 5.A - Add a New Profile Note
• 5.B - Edit or Delete a Profile Note

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Section 1: Navigate to and Edit Your Profile

1. Tap on the icon to access your “Settings” on the Hypercare app.
2. Tap on “View Profile”.
3. Once on your profile, tap on the “Edit Profile” button.

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Section 2: Profile Picture

To edit your profile picture:

1. Tap on “Edit Profile Picture” underneath your profile picture and an image menu  popup will appear.
2. The popup will have options “Take Photo” and “Choose from Gallery”, allowing you to customize your profile picture as desired.

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Section 3: Job Title

You can update your job title in your profile to show the profession as well as the department in which you work. 

Some examples can include:

• Physician / Urology
• Registered Nurse / Cardiology
• Registered Dietitian / Trauma
• Physician / Family Medicine

To edit your job title:

1. Tap on your currently listed job title to start editing.
2. Tap “Save” on the top right corner of the screen after you have completed the revision.

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Section 4: Contact Methods

To edit your contact method:

1. Click “+ Add another method” located underneath the “Additional Contact Methods” to add/edit a contact method.
2. A popup will appear allowing you to add either a mobile number or email.
3. To delete a contact method from your Hypercare account, tap on the icon.

4.A - Phone Number

NOTE: A phone number is recommended to be added to your profile because it provides an additional contact for others to reach you (if set as public), is useful for receiving backup notifications, and allows for automated phone call escalations if you are a part of a code group with escalations. 

To add/edit your phone number:

1. Enter your mobile number.
2. You will receive a Hypercare code via SMS to verify your phone number. Please enter the verification code as prompted and customize the visibility settings as public or private.
3. Tap “Save” on the top right of the screen once you are satisfied with the changes.

4.B - Email

NOTE: Hypercare requires all users to have at least one verified email address attached to their profile. 

To add/edit your email:

1. Enter your email address.
2. You will receive a Hypercare code via email to verify your email address. Please enter the verification code as prompted and customize the visibility settings to public or private.
3. Tap “Save” on the top right corner of the screen once you are satisfied with the changes.

4.C - Setting Contact Method Preferences

To re-arrange your contact method preferences:

1. In your profile, next to the contact method, tap and hold the icon of the contact method.
2. Drag the contact method and arrange it in the desired order.
3. Tap the "Save" button at the top right of the screen to save my changes.

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Section 5: Profile Notes

Profile Notes allows users or admins to create Public Notes or Private Notes within the user profile. Profile Notes can store up to 25 notes. These notes will be visible or not be visible depending on the preference the user or the admin sets.

There are two types of Profile Notes (can be set when adding or editing a note):

1. Public Notes - visible to everyone.
2. Private Notes - visible only to the user and admins.

5.A - Add A New Profile Note

To edit your profile note:

1. Toggle to “Notes” on the top of the screen.
2. Tap "+ Add note".
3. Type out your note in the text box and set the desired note visibility.
4. Tap “Add Note”.

5.B - Edit A Profile Note

To edit or delete an existing note, follow the subsequent steps:

1. Toggle to “Notes” on the top of the screen.
2. Tap on the kebab menu icon on the top right corner of the specific note and then select “Edit note” or “Delete note”.
3. Make the desired revisions.
4. Tap “Update note” once you are satisfied with the changes.

5. To delete an existing note, select “Delete note”.

        

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Overview

Users can edit their profile information which includes: first name, last name, job title, notes, phone number, email address, and profile picture. 

Note: If your organization manages Hypercare accounts through a third-party directory such as Azure Active Directory, the synced fields from the directory are not editable or removable. For more details, please read: Why can't I edit or delete some fields in my profile?

The key sections of your profile you can configure are:

Section 1: Navigate to and Edit Your Profile

Section 2: Profile Picture

Section 3: Job Title

Section 4: Contact Methods

• 4.A - Phone Number
• 4.B - Email
• 4.C - Setting Contact Method Preferences

Section 5: Profile Notes

• 5.A - Edit, Add, or Delete a Profile Note

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Section 1: Navigate to and Edit Your Profile

1. Click on your profile name in the top right-hand corner of the screen to open the drop-down menu, then select "View Profile".   

2. Upon clicking “View Profile” you will reach the page where you can revise your profile information.

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Section 2: Profile Picture

To edit your profile picture:       

1. To change your profile picture, click the display photo thumbnail beside your name.
2. You will then be prompted to upload a photo from your computer. 
3. After choosing your photo, click "Set as Profile Photo".

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Section 3: Job Title

You can update your job title in your profile to show the profession as well as the department in which you work. 

Some examples can include:

• Physician / Urology
• Registered Nurse / Cardiology
• Registered Dietitian / Trauma
• Physician / Family Medicine

To edit:

1. Click on the button beside the “About” heading.
2. Update your job title and click “Update Profile”. You can also update your name here if desired.

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Section 4: Contact Methods

To add/edit a new contact method:

1. Click on the button beside the “About” heading.
2. To edit a contact method, you will need to delete the contact method by selecting the garbage bin icon on the right of the contact method of interest, and then follow the steps to add a contact method (see below steps).
3. To add a contact method, click “+ Add another method” located underneath the “Additional Contact Methods” to add/edit a contact method. 
4. A popup will appear allowing you to add either an email or mobile number. 

4.A - Phone Number

NOTE: A phone number is recommended to be added to your profile because it provides an additional contact for others to reach you (if set as public), is useful for receiving backup notifications, and allows for automated phone call escalations if you are a part of a code group with escalations. 

To add your phone number: 

1. Enter your mobile number.

2. You will receive a Hypercare code via SMS to verify your mobile number. Please enter the verification code as prompted and customize the visibility settings to public or private.

3. Click "Update Profile" to confirm the changes.

    

4.B - Email

NOTE: Hypercare requires all users to have at least one verified email address attached to their profile. 

To add your phone number: 

1. Enter your email address.

2. You will receive a Hypercare code via email to verify your email address. Please enter the verification code as prompted and customize the visibility settings to public or private.

4.C - Setting Contact Method Preferences

1. Next to the contact method, tap and hold the handle.
2. Drag the contact method and arrange it in the desired order. The order number should change accordingly.

3. Click "Update Profile" to confirm the change(s).

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Section 5: Profile Notes

Profile Notes allows users or admins to create Public Notes or Private Notes within the user profile. Profile Notes can store up to 25 notes. 

There are two types of Profile Notes (can be set when adding or editing a note):

1. Public Notes - visible to everyone.

2. Private Notes - visible only to the user and admins.

    

5.A - Edit, Add, or Delete a Profile Note

To edit your profile note:

1. Navigate to the “Notes” section of the profile. 
2. To create a new note, click "+Add note".
3. To add a note, type in your note in the text box and select either public or private visibility. 

4. To edit/delete an existing note, click on the icon on the top right corner of the note and then select “Edit note” or “Delete note”.

5. To edit a note, select “Edit note” and make the desired revisions. Click “Update Note” to save your changes.

6. To delete an existing note, select “Delete note”. A popup will appear confirming whether you would like the note to be deleted. 

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