When a user remains inactive for 15 minutes on the Hypercare web platform without logging out or interacting, a "Session Timeout" pop-up will be displayed. This pop-up includes a 5-minute countdown timer. Users have the option to either click "Continue session" to stay logged in or "Log out" to sign out immediately. If no response is received, the system will automatically log the user out. It's important to note that this session timeout feature is specific to the Hypercare web platform and admin portal.
If an organization needs to change the session time limit, they can contact the Hypercare Customer Support Team for assistance.