How do I add a User to my department or site?

Objective

This article will go over why a user may need to be added to a site or department and how to do so.

Section 1: Why do Users need to be added to a Department or Site?

Section 2: How to Add Users to a Department or Site

Section 3: What if the User I need to add does not return as a search result?

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Section 1: Why do Users need to be added to a Department or Site?

Users are added to a department or site for various reasons:

• To be placed on an on-call schedule - Users need to be in a department first before they can be placed on the department's on-call schedule.
• To allow Department and Site Admins the ability to manage user profile information - Department and Site Admins can only manage profile information (such as contact information) of users within the department and/or site they have been designated as an Admin.

This article will walk through how to add Users to their respective department or site in Hypercare's Admin Portal. 

NOTE: Only authorized Users with Admin privileges will be able to access the Admin Portal and carry out the necessary steps to add users to a department or site.

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Section 2: How to Add Users to a Department or Site

1. Log into Hypercare's Admin Portal
2. Click the dropdown in the top-lefthand corner to ensure you select the desired Department or Site you would like to add the User to.
3. Click on Add User.

4. Search for the User in the search bar indicating "Search by name or job title". You can search by first name, last name, and/or job title.

5. If you are adding multiple Users to your department or site, you can check off the desired users from the search results, clear the search and continuing searching for your subsequent users.
6. Click Add to Department or Site once you are done selecting all user(s) you would like added.

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Section 3: What if the User I need to add does not return as a search result?

Next Steps:

1. Ensure you are searching with the correct spelling and considering other variations of their name (some users may use their legal name instead of their preferred name).
2. If trying out different spelling variations still does not work:
   • (A) For Department and Site Admins, please contact your Organization Administrators and inform them that the user cannot be found to be added to the department.
   • (B) For Organization Administrators, next steps would depend on if your Organization leverages the Directory Sync feature.
     • If your Organization DOES leverage the Directory Sync feature:
       • Not seeing your User in the search results usually indicates that the Hypercare User Profile has not been created because their active directory profile has not synced with Hypercare yet.
       • Organization Administrators should contact their IT Department.
     • If your Organization DOES NOT leverage the Directory Sync feature:
       • Organization Administrators can create a new user account that can then be added to the department.

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