How do I ensure that my communications are kept private and confidential? 

Users should always double check and be careful to ensure that messages are being sent to the correct recipient in the organization. Similarly, users should avoid leaving their devices unattended. However, Hypercare has built-in several features to maintain confidentiality:

• 6-digit passcode: This feature encourages users to provide 2 pieces of evidence (password and 6-digit code) in order to be granted access to the information on the app. This allows our team to ensure that the correct user is accessing the correct Hypercare account.
• Notifications display: It is recommended that the content of messages that are sent through Hypercare is hidden when the app is closed or the mobile device is locked. To adjust your notifications settings:
  1. Select the “Settings” icon on the bottom right corner of the app
  2. Select “Notification Settings” which will redirect you to your device’s settings.
  3. Select “Notifications”
  4. Select “Show Previews” under the “Options” tab. Hypercare strongly recommends that users set their previews to “Never” however, users may select from the options provided to meet their professional needs. 

Users should always double check and be careful to ensure that messages are being sent to the correct recipient in the organization. Similarly, users should avoid leaving their devices unattended. However, Hypercare has built-in several features to maintain confidentiality:

• Timed Logout: This feature forces users to logout of their web app if they have been inactive or idle for 15 minutes. Hypercare strongly recommends that users logout of their web app when it is not in use and when leaving their desktop unattended.