Communications that are made directly through the Hypercare app are not automatically a part of the patient’s chart. Much like traditional paging systems, healthcare providers are responsible for documenting conversations and relevant patient information according to organizational protocols. Users can use the following strategies to transfer information from the app onto the organization’s documenting system:
- Copy/paste as text: Users can select information from their chats to copy and paste this information directly into the organization’s documenting system.
- Screenshot: Users can take a screenshot on their mobile device/web application and paste this image into the organization’s documenting system.
- Export as PDF: Users can simultaneously select the “Ctrl” + “p” buttons on their keyboard from the web application to export a portion of the chat as a PDF file.
The Hypercare team is actively iterating the app to improve interoperability and integration with EMRs. Please check back at a later time for more details.