Organization and Department Administrators of Hypercare will have the ability to force log out Users' from all active sessions of Hypercare by using the "Log out of all devices" functionality in the Admin Portal. Any device, mobile or web-based, where an User is logged into Hypercare is considered an active session.
Steps to Force Log Out Users from all Active Sessions
- Administrators should log into Admin Portal and pull up the User's profile.
- Scroll down to the Danger Zone or Devices section of the User's profile.
- Click Logout of all devices. There may be up to a 60-second delay depending on your internet connectivity, but do not refresh the page.
- Once the forced logout is completed, the page will return to the User's profile.
Frequently Asked Questions
Can I logout users from specific mobile devices?
No. The functionality to logout users from specific mobile devices is still under development. Please ensure you click on Logout of all devices to ensure users are logged out of all active sessions.
I do not see Web Browser active sessions on the Device list. Will these be logged out as well?
Web browser active sessions are not listed in the Admin Portal under 'Devices'. However, when Logout of all devices is clicked, all active sessions (including those on a web browser and the mobile apps) will be logged out.
What happens to the User's account after I click 'Logout of all devices'?
After the forced logout is completed and the page returns to the User's profile, this indicates the User has been fully logged out of all active sessions. The expected behaviour for each platform is as follows:
- iOS Mobile App: Depending on the User's app version, they will taken to the Face ID / 6-digit pin page, be unable to access the app and will see an error state message. They can click on 'Forget Pin?' to refresh the app, which will take them to the Hypercare login page, or see the option to Reconnect and logout of the app.
- Android Mobile App: The user will be taken to the Hypercare login page.
- Web Browser: The user will see a white screen. Upon refreshing, will be taken to the Hypercare login page.