How do I configure my virtual pager in the Admin Portal?

To set up and activate a Hypercare virtual pager, you will need to configuring it. You can access the configuration page by clicking on the ‘CONFIGURE’ button or click on the number. On the configuration page, a warning message will always remain there until the organization admin completes all 4 configurations. To modify a configuration, click on the section to expand it.

NOTE: you don't have to complete all four configuration steps right away if you don’t have all the information ready yet. Just make sure to save your progress as you navigate through different steps, otherwise the changes might be lost. Once all 4 steps are completed, your number will be activated instantly.

Step 1: Set a Display Name

This internal-only display name to help you and others identify it. To modify, click on the section to expand it and enter the text into the text box. Once finished, click `Save` to save the changes. Otherwise your changes might be lost.

Step 2: Assign the Virtual Pager Number 

NOTE: a number could be tied to multiple individual users OR multiple on-call roles but not multiple users AND on-call roles 

Option 1: Assign to users 

1. Click on the checkbox to select users, at least one selection is required. You can search users by name or job title, or simply scroll through the list.
2. Click on a checkbox to select (or deselect). You can also click on the ‘x’ button to remove a selection
3. Once finished, click "Save" to save the changes. Otherwise your changes might be lost.

Option 2: Assign to roles 

1. Click on the checkbox to select On-call role, at least one role is required. You can search roles by name or department, or simply scroll through the list.
2. Click on a checkbox to select (or deselect). You can also click on the 'X’ button to remove a selection.
3. Once finished, click "Save" to save the changes. Otherwise your changes might be lost.

Step 3: Set the Alerts & Notification Settings

Here you can customize how messages and notifications are handled for the virtual pager, tailoring the communication process to the specific needs of the healthcare organization. For different types of messages, refer to articles here: What are general messages, STAT messages and urgent messages? 

• It is highly recommended that incoming pages are sent as Urgent messages to the recipient(s) as that would bypass do-not-disturb mode and play a loud notification sound. You could also change the default setting to a "STAT" message (which will play even a louder sound) or a "Regular" message. Please note that "Regular" messages will not bypass device’s Do Not Disturb modes. 

You can also choose how the pages can be delivered to the recipient(s). If there’s only 1 assignee, the page will be sent to them individually (i.e. Single chat). If there are multiple people/roles affiliated with this number, we recommend sending the page to a group chat with all assignees. NOTE: ‘Group chat’ option is only enabled if this virtual number is found to be assigned to multiple people/roles. 

Step 4: Set Up the Audio

You can upload your own audio file or use the built-in text-to-speech functionality.

Option 1: Upload your own audio

1. Click on ‘Add new voicemail message’, you can customize your voicemail. This will direct you to the ‘Upload’ page. 
   
   
   
2. By default, ‘Upload’ Section will be automatically directed, in the ‘Name’ section, admin must enter a custom name for their audio.
   
   
   
3. Click on the ‘Upload’ button to select 1 audio file from your computer. Please make sure your audio file is in a supported file type (.mp3, .wav, or .m4a).  Once successfully uploaded, you can click ‘play’ button to listen to the audio.
   
   
   
4. ‘Use audio’ button only turns active once both required fields are successfully filled in, click on it to finish customizing your voice message. The audio is now saved for future use. 
   
   

   Note: If you wish to use another audio instead, click the [x] icon to remove the previous upload and repeat this step. Uploading a new file will remove the existing file and replace it with the newly uploaded one.
   
   

Option 2: Use the text to speech audio

1. Click on ‘Text to speech’ Button to open enter text to speech page.
   
2. List an audio name. 
   
3. Enter in your voicemail message (max. 2000 characters) and click 'Generate' when done to convert text to speech.
   
4. Once the audio is generated, the audio player will appear. You can click ‘’ button to listen to the audio. You can also Download the audio by clicking on the ‘’ button
   
   
5. You can click 'Modify' to edit the text to speech, or 'Use audio' if you're satisfied with the audio. The audio is now saved for future use.
   
   

Congrats! Your number has been activated and can now be in use. We recommend testing your numbers first by calling them internally to make sure the audio and messages come through properly. 

If you have further question, contact Hypercare support team for help!