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Admins can now access the Analytics Dashboard for their organization or department on Hypercare's Admin Portal at https://admin.hypercare.com/dashboard to examine user metrics including total active members, general and STAT messages sent, and the percentage of single vs group chats. This interactive dashboard provides real-time insights and facilitates data visualization on user activity.
Highlights
The "Highlights" tab displays usage metrics for the department and organization. Here, Admins can customize a time period for the metrics, analyze the breakdown of member activity on Hypercare, and export a final report in an excel spreadsheet.
Total Active Members are defined as members in the organization who have read or sent at least one message in the designated time period.
Messages Sent are defined as total amount of messages that were sent by members of the organization within the designated time period.
The Single vs. Group Chat breakdown identifies and compares the total amount of single chats vs. the total amount of group chats in the organization within the designated time period.
The Breakdown of Total Messages by Message Types allow Admins to view the complete breakdown of message types that are sent in the organization during the designated time period including
- Text Messages
- STAT Messages
- Media Attachments (Photo and Video)
- Medical Consults
- File Attachments
Members
The "Members" tab allows Admins to view all members in a particular organization or department as well as their corresponding roles and total messages sent during the desired time period.
Customize the Time Period
Admins can adjust and customize the time period that dictates the display of usage metrics. Simply click on the dropdown menu located on the right side on your screen and select one of the preset options or create a custom time period.
Export a Report
To ensure that the usage metrics are widely accessible, Admins can export a copy of the report as an Excel or CSV file. Simply click on the “Export report” button at the top of the screen and select a CSV or Excel file.