Note: This feature is only available at a per request basis. Please reach out to your organization admin or Hypercare Support for further information.
Overview
Some organizations can enable a setting that blocks individual messages to users who are set to Unavailable. If your organization has this turned on, you cannot send someone an individual message while their status is Unavailable. Once they change their status back to Available or Busy, you can message them as usual.
Section 1: How It Works
Section 2: Things to Note
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Section 1: How It Works
When this setting is enabled for your organization, the following applies to every user whose status is set to Unavailable:
- Other users cannot send them an individual (1:1) message.
- This includes text messages, attachments, template messages, and priority messages.
- As soon as the user changes their status back to Available or Busy, others can message them again as usual.
When you open an individual chat with someone who is Unavailable, the area where you normally type your message is replaced by a banner that reads:
"Messaging unavailable users is disabled by your organization"
You cannot type, attach files, use templates, or set a message priority in that chat until the person's status changes. If your message is urgent, reach out to a colleague who is currently available or check your department's on-call schedule.
NOTE: This experience will be available on iOS, Android, and Web.
Section 2: Things to Note
- This setting is turned on or off for your whole organization. Individual users cannot change it themselves.
- Only Unavailable blocks messages. Users set to Busy can still receive messages as usual.
- Group chats are not affected. You can still send messages in a group chat that includes someone who is Unavailable.
- Organizations without this setting are not affected. If your organization has not turned this on, being Unavailable only silences message notifications, and others can still message you.
- If you are an administrator and would like this enabled or disabled for your organization, please contact your Customer Success Manager.
Still having issues?
Contact Support at support@hypercare.com or 1 (877) 379-3633.