Jack Zhang
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Activity overview
Latest activity by Jack Zhang-
Jack Zhang created an article,
How do I "Favourite" on-call roles?
iOS Android Web "Favouriting" On-call Roles The "favourite" feature, symbolized by a star icon, enables users to quickly recognize on-call roles they frequently interact with, reducing need to ...
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Jack Zhang created an article,
How do I ensure that my messages are received and acknowledged?
iOS Android Web With regards to traditional paging methods, it may be difficult to know if pages have been received and/or acknowledged by the corresponding recipient. Hypercare recognizes that...
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Jack Zhang created an article,
How do I forward a message?
iOS Android Web Currently, Hypercare does not have a feature that directly forwards messages to other members of the organization. To traditionally forward a message, follow the steps below: O...
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Jack Zhang created an article,
Can I send messages to other clinicians from different healthcare institutions?
Hypercare recognizes the importance of effectively communicating with various members of the interdisciplinary team to improve efficiency and maximize patient health outcomes. To communicate with o...
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Jack Zhang created an article,
Contact Support
I have unanswered questions, how can I contact support? Get in touch with our Support Team at Hypercare via Phone, In-App Support and our Chatbox: Phone Users can directly call the Support Team at...
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Jack Zhang created an article,
Why is someone displayed as "unavailable"?
The user has indicated that they are currently unavailable and they have the option to designate an alternate contact by selecting a coworker under the same organization. This can be done by a us...
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Jack Zhang created an article,
How much data does the app use?
Messages that are sent over Hypercare typically requires minimal data. Videos and/or photos are sent across our secure platform as a PNG file and may require greater amounts of data. When sending l...
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Jack Zhang created an article,
How do I invite colleagues to the app?
iOS Android Web Click here to download instructions To facilitate communication within and between interdisciplinary teams, users can easily invite colleagues to join their organization on Hype...
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Jack Zhang created an article,
Can I use Hypercare free of charge?
Hypercare offers free, compliant messaging for all users however, if you or your organization wants to use additional features including auditing, admin controls, locating, on-call scheduling and 2...