Jack Zhang
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Activity overview
Latest activity by Jack Zhang-
Jack Zhang created an article,
How do I "Favourite" on-call roles?
iOS Android Web "Favouriting" On-call Roles The "favourite" feature represented by a star, allows users to easily identify on-call roles with which they commonly contact thereby, minimizing the...
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Jack Zhang created an article,
How do I ensure that my messages are received and acknowledged?
With regards to traditional paging methods, it may be difficult to know if pages have been received and/or acknowledged by the corresponding recipient. Hypercare recognizes that this can be extreme...
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Jack Zhang created an article,
How do I forward a message?
Currently, Hypercare does not have a feature that directly forwards messages to other members of the organization. To forward a message, please follow the subsequent steps: Open the Hypercare app ...
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Jack Zhang created an article,
Can I send messages to other clinicians from different healthcare institutions?
Hypercare recognizes the importance of effectively communicating with various members of the interdisciplinary team to improve efficiency and maximize patient health outcomes. To communicate with o...
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Jack Zhang created an article,
Contact Support
I have unanswered questions, where can I go to contact support? There are a number of ways to get in touch with our support team at Hypercare: : Users can directly contact the Hypercare Team at ...
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Jack Zhang created an article,
Why is someone displayed as "unavailable"?
The user has indicated that they are currently unavailable and they have the option to designate an alternate contact by selecting a coworker under the same organization. An indicator at the top o...
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Jack Zhang created an article,
How much data does the app use?
Messages that are sent over Hypercare typically requires minimal data. Videos and/or photos are sent across our secure platform as a PNG file and may require greater amounts of data. When sending l...
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Jack Zhang created an article,
How do I invite colleagues to the app?
iOS Android Web Click here to download instructions To facilitate communication within and between interdisciplinary teams, users can easily invite colleagues to join their organization on Hype...
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Jack Zhang created an article,
Can I use Hypercare free of charge?
Hypercare offers free, compliant messaging for all users however, if you or your organization wants to use additional features including auditing, admin controls, locating, on-call scheduling and...