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Jack Zhang

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Latest activity by Jack Zhang
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    Jack Zhang created an article,

    What platforms do Hypercare support?

    The recommended and minimum requirements for devices and browsers   Hypercare Secure Collaboration is available on several platforms: iPhone: Recommended: Devices with iOS 13Minimum: De...

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    Jack Zhang created an article,

    How do I "Favourite" on-call roles?

    iOS Android Web "Favouriting" On-call Roles The "favourite" feature represented by a star, allows users to easily identify on-call roles with which they commonly contact thereby, minimizing the...

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    Jack Zhang created an article,

    How do I ensure that my messages are received and acknowledged?  

    With regards to traditional paging methods, it may be difficult to know if pages have been received and/or acknowledged by the corresponding recipient. Hypercare recognizes that this can be extreme...

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    Jack Zhang created an article,

    How do I forward a message? 

    Currently, Hypercare does not have a feature that directly forwards messages to other members of the organization. To forward a message, please follow the subsequent steps: Open the Hypercare app ...

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    Jack Zhang created an article,

    Can I send messages to other clinicians from different healthcare institutions?

    Hypercare recognizes the importance of effectively communicating with various members of the interdisciplinary team to improve efficiency and maximize patient health outcomes. To communicate with o...

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    Jack Zhang created an article,

    Contact Support

    I have unanswered questions, where can I go to contact support?  There are a number of ways to get in touch with our support team at Hypercare:  : Users can directly contact the Hypercare Team at ...

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    Jack Zhang created an article,

    How does the "Task" feature work?

    iOS Android Web What is "Task"? Hypercare’s "Task" feature allows users to create and assign tasks to other members of the organization in an efficient manner. Users can visualize assigned task...

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    Jack Zhang created an article,

    How do I add a department?

    Under development Currently, only the administrator(s) have access to add, edit, or remove users to a department. For assistance, please contact your organization's administrator or contact Hyperca...

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    Jack Zhang created an article,

    How does the "Locating" feature work?

    iOS Android Web What is "Locating"? Hypercare's "Locating" feature acts as a virtual switchboard and is available in our Enterprise Tier solution. It allows staff members of the organization to...

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    Jack Zhang created an article,

    Why is someone displayed as "unavailable"?

    The user has indicated that they are currently unavailable and they have the option to designate an alternate contact by selecting a coworker under the same organization. An indicator at the top o...