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Jack Zhang

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Latest activity by Jack Zhang
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    Jack Zhang created an article,

    v14.5.0 - June 5, 2020

     Customize Notifications You will now be able to customize the sound of your notifications for general and priority messages to better accommodate your workflow. Select from a range of ringtones an...

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    Jack Zhang created an article,

    How do I join an additional organization?

    To join another healthcare organization on Hypercare, you have to know the unique organization code of that organization. If you don't know the code, please contact someone from that organization t...

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    Jack Zhang created an article,

    Do I get notified when someone completed my task?

    Currently, Hypercare does not provide a notification/alert for the completion of a task, Once tasks are completed by the end-user, they will repopulate under the "Completed" folder. Please note tha...

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    Jack Zhang created an article,

    Can I assign tasks to multiple people?

    Currently, Hypercare does not allow users to assign a task to multiple users. To assign the same task to 2 different members of the organization, users must create 2 separate tasks and assign each ...

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    Jack Zhang created an article,

    How do I "Favourite" on-call roles?

    iOS Android Web "Favouriting" On-call Roles The "favourite" feature represented by a star, allows users to easily identify on-call roles with which they commonly contact thereby, minimizing the...

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    Jack Zhang created an article,

    How do I ensure that my messages are received and acknowledged?  

    With regards to traditional paging methods, it may be difficult to know if pages have been received and/or acknowledged by the corresponding recipient. Hypercare recognizes that this can be extreme...

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    Jack Zhang created an article,

    How do I forward a message? 

    Currently, Hypercare does not have a feature that directly forwards messages to other members of the organization. To forward a message, please follow the subsequent steps: Open the Hypercare app ...

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    Jack Zhang created an article,

    Can I send messages to other clinicians from different healthcare institutions?

    Hypercare recognizes the importance of effectively communicating with various members of the interdisciplinary team to improve efficiency and maximize patient health outcomes. To communicate with o...

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    Jack Zhang created an article,

    Contact Support

    I have unanswered questions, where can I go to contact support?  There are a number of ways to get in touch with our support team at Hypercare:  : Users can directly contact the Hypercare Team at +...

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    Jack Zhang created an article,

    How does the "Task" feature work?

    iOS Android Web What is "Task"? Hypercare’s "Task" feature allows users to create and assign tasks to other members of the organization in an efficient manner. Users can visualize assigned task...