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Yvonne To

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Activity overview

Latest activity by Yvonne To
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    Yvonne To created an article,

    How do I invite users to the organization?

    As an Admin, you will be able to invite users to join the organization on Hypercare. This will allow you to manage for influx of members in your organization and ensure that each member can utilize...

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    Yvonne To created an article,

    My Hypercare account is "locked"

    iOS Android Web To ensure the security of your communications on Hypercare, accounts will be "locked" if the user has failed to enter the correct password after 10 attempts and within a 30 minu...

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    Yvonne To created an article,

    I forgot my login information

    iOS Android Web We understand that it can be quite challenging to remember the variations of your username(s) and password(s) across different technology platforms. To ensure that your login pr...

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    Yvonne To created an article,

    How does the "Schedule" feature work?

    iOS Android Web What is Hypercare's "Schedule" Feature? Hypercare's Schedule feature allows users to view monthly on-call schedules for each department within their organization. This allows us...

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    Yvonne To created an article,

    How do I search through my messages?

    iOS Android Web Click here to download instructions Hypercare now includes a search functionality so that users can filter through their messages to locate specific message contents. In develop...

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    Yvonne To created an article,

    Why am I receiving text messages from Hypercare?

    To ensure that our users do not miss important messages on Hypercare, our team has developed a back-end algorithm which detects if a Hypercare message wasn't delivered. An SMS message will then be ...

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    Yvonne To created an article,

    How do I check if I have messages from other organizations?

    iOS Android Web This article only pertains to you if you are part of multiple organizations on Hypercare. Hypercare now includes a notification count next to the specified organization. For us...

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    Yvonne To created an article,

    How can I contact someone on Hypercare? 

    Click here to download instructions To communicate: Hypercare has integrated various features to enable users to communicate with their preferred method (instant messaging, voice call, email, pager...

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    Yvonne To created an article,

    How do I delete a chat?

    At this time, you are only allowed to archive chats that you're apart of. The Archive  feature allows users to store selected messages in a separate folder. Chats that have been archived are not vi...

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    Yvonne To created an article,

    What happens to my messages?

    How long are my messages stored? Messages that are sent through Hypercare are stored a secured data base for a varying period of time and are dependent on the requirements of each organization. Whe...