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Albert Tai

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Activity overview

Latest activity by Albert Tai
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    Albert Tai created an article,

    Conflict Checking

    When it comes to creating on call schedules it can be helpful to know if there are any conflicts. Hypercare's conflict checking will ensure administrators are aware of overlapping shifts across dep...

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    Albert Tai created an article,

    How do I change my availability status?

    iOS Android Web Changing your availability: Users have the option to change their availability status to three possible options: Available - all notifications will be received Busy - only urge...

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    Albert Tai created an article,

    Setting up Notifications

    iOS Android Web Objectives: Configure notifications on your lock screen (stop the annoying pop-ups from showing up) Customize sound and volume of regular, urgent and stat notifications Configur...

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    Albert Tai created an article,

    What are general messages, STAT messages and urgent messages?

    iOS Android Web Objectives: Understand the three different types of message priorities on Hypercare How to send STAT messages How to send Urgent messages Replying to STAT or Urgent messages W...

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    Albert Tai created an article,

    How do I view my schedule on Hypercare?

    iOS Android Web What is Hypercare's "My Schedule" Feature? Hypercare's "My Schedule" feature allows users to view monthly on-call shifts from all different departments within their organization...

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    Albert Tai created an article,

    What is an escalation and how do I use it?

    iOS Android Web What is an escalation: Escalations can be defined as the process by which a message is promptly communicated to the most responsible provider or the supervising provider based o...

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    Albert Tai created an article,

    How do I set up an account?

    iOS Android Web Download Hypercare: iOS Android Desktop Create an account on Hypercare: 1. After opening the app, press "Sign Up" on the main screen. 2. Once you have agreed to the Terms of ...

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    Albert Tai created an article,

    User License Management

    Web Organization admins can manage user licenses for their organization on Hypercare's Admin Portal at https://admin.hypercare.com/. Here, admins can remove users who have licenses in their org...

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    Albert Tai created an article,

    How do I change my status?

    iOS Android Web Steps to change your status: The status feature allows users to communicate their availability to other members of the organization.  Tap on the  icon to access your "Settings"...

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    Albert Tai created an article,

    How do I report improper use of the app?  

    If you suspect that a colleague/staff member is engaging in an improper use of the Hypercare application, please report these concerns internally within your organization to your manager and IT adm...