Albert Tai
- Total activity 100
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Activity overview
Latest activity by Albert Tai-
Albert Tai created an article,
Why can’t I edit some fields in a user’s profile?
If your organization manages Hypercare accounts through a third-party directory such as Azure Active Directory, the synced fields from the directory are not editable or removable. If you want t...
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Albert Tai created an article,
Why can't I edit or delete some fields in my profile?
If your organization manages Hypercare accounts through a third-party directory such as Azure Active Directory, the synced fields from the directory are not editable or removable. If you want to up...
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Albert Tai created an article,
Can other apps integrate with Hypercare?
Hypercare offers open APIs so if your organization has the resources then your organization can build on the platform. Currently we have some apps that are able to connect to Hypercare seamlessly a...
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Albert Tai created an article,
What Does the "+1" Next to my Coverage Time Mean?
Hypercare has redesigned its overnight shift view to simplify the way an overnight shift is displayed. Previously, the overnight shifts were represented by two entries—one for each calendar date p...
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Albert Tai created an article,
Profile Notes
Web What is Profile Notes?Profile Notes is a new feature that allows users or admins to create Public Notes or Private Notes within the user profile. Profile Notes can store up to 25 notes. T...
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Albert Tai created an article,
Who can access message data and content?
Typically, only users who are directly involved in the conversation/chat will have access to message content. However, there can be certain exceptions, depending on the organizational agreement wit...
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Albert Tai created an article,
When I log in to Hypercare, is there a session time limit?
After 55 minutes of being idle, which is considered to be when the user has not logged out but has not interacted with the web platform. A “Session Timeout'' pop up will appear with a 5 minute coun...
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Albert Tai created an article,
Setting up Hypercare Forward
Hypercare Forward is an automated email notification sent to users who are scheduled on an on-call schedule. The purpose of Hypercare Forward is to let users know which day in the following week th...
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Albert Tai created an article,
Keyboard shortcuts in Hypercare
Keyboard shortcuts are a combinations you can perform on your keyboard which will provide an alternative way to perform a task that may take longer when using a mouse. For example, instead of navig...
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Albert Tai created an article,
What happens when you remove a user from an organization
Hypercare can have many members added to an organization. In that time those member can be part of many private conversations and group chats. In addition, those members can be an admin of a chat g...