Albert Tai
- Total activity 85
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Activity overview
Latest activity by Albert Tai-
Albert Tai created an article,
When I log in to Hypercare, is there a session time limit?
After 55 minutes of being idle, which is considered to be when the user has not logged out but has not interacted with the web platform. A “Session Timeout'' pop up will appear with a 5 minute coun...
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Albert Tai created an article,
Setting up Hypercare Forward
Hypercare Forward is an automated email notification sent to users who are scheduled on an on-call schedule. The purpose of Hypercare Forward is to let users know which day in the following week th...
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Albert Tai created an article,
Keyboard shortcuts in Hypercare
Keyboard shortcuts are a combinations you can perform on your keyboard which will provide an alternative way to perform a task that may take longer when using a mouse. For example, instead of navig...
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Albert Tai created an article,
What happens when you remove a user from an organization
Hypercare can have many members added to an organization. In that time those member can be part of many private conversations and group chats. In addition, those members can be an admin of a chat g...
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Albert Tai created an article,
How does the Hypercare Virtual Paging system work?
Hypercare can set up a phone number for external users to leave call-back numbers or a voicemail, which is routed directly to the smartphone of the on-call provider. Simply contact your customer su...
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Albert Tai created an article,
What happens when a user leaves an organization
Hypercare can have many members added to an organization. In that time those member can be part of many private conversations and group chats. In addition, those members can be an admin of a chat g...
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Albert Tai created an article,
Turn Battery Optimization off for Samsung devices
Some Samsung devices attempt to improve battery life by placing apps in Doze mode. This feature can demote Hypercare which results in notifications not being received. Doze mode will activate if th...
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Albert Tai created an article,
Safeguard Notifications FAQ
iOS Android Safeguard notifications is a feature that allows you to receive Hypercare notifications through alternate channels (email or SMS to your phone number) in case they do not successfu...
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Albert Tai created an article,
Schedules in other calendar applications (Google, Outlook, Apple)
You can now use your favourite personal calendar app to subscribe to your clinical schedule on Hypercare. See your clinical shifts alongside all your other work and personal calendar events, as wel...
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Albert Tai created an article,
Conflict Checking and Warning
When creating on-call schedules it can be helpful to know if there are any conflicts or warnings. Hypercare's conflict checking will ensure administrators are aware of overlapping shifts across dep...