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Albert Tai

  • Total activity 35
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Activity overview

Latest activity by Albert Tai
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    Albert Tai created an article,

    How do I report improper use of the app?  

    If you suspect that a colleague/staff member is engaging in an improper use of the Hypercare application, please report these concerns internally within your organization to your manager and IT adm...

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    Albert Tai created an article,

    Who can access the messages I’ve sent? 

    Access to messages that have been sent through Hypercare are dependent on your organization and the terms of service that have been signed with Hypercare. Hypercare will inform you should an indivi...

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    Albert Tai created an article,

    How do I ensure that my communications are kept private and confidential? 

    iOS Android Web Users should always double check and be careful to ensure that messages are being sent to the correct recipient in the organization. Similarly, users should avoid leaving their ...

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    Albert Tai created an article,

    If the app fails and something bad happens to my patient, who is liable for damages? 

    Hypercare strives to offer services that enhance communication and efficiency in the healthcare setting however, the onus for providing safe patient care remains on healthcare providers. If you sus...

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    Albert Tai created an article,

    Are my communications part of the patient's chart? 

    Communications that are made directly through the Hypercare app are not automatically a part of the patient’s chart. Much like traditional paging systems, healthcare providers are responsible for d...

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    Albert Tai created an article,

    Change or split a shift

    If you like to re-assign who is on-call for a given shift or split the shift (e.g. 24 hours) into two shifts (8 hours) this tutorial will show you how.    

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    Albert Tai created an article,

    Publishing Schedules

    To share the call schedules with the rest of the department and potentially locating/switchboard all you have to do is publish.  This will send out an excel formatted sheet with all the call sched...

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    Albert Tai created an article,

    Notification Issues

    Having issues with your notifications? To prevent missing any clinical notifications from Hypercare on your phone, let's walk through proper settings. If it still continues, please reach out to sup...

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    Albert Tai created an article,

    Assigning shifts to users for an on-call role

    After you have successfully created a few on-call roles, let's assign someone to the call schedule.  In order to assign a user to a on-call role, press input schedule.  Then you just have to fill i...

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    Albert Tai created an article,

    Quick tutorial on scheduling

    This tutorial walks through step by step on how to: setup with your call schedule create an on-call role add a user to a shift for the on-call role  publish the schedule split or change a shift as...