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Albert Tai

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Latest activity by Albert Tai
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    Albert Tai created an article,

    Keyboard shortcuts in Hypercare

    Keyboard shortcuts are a combinations you can perform on your keyboard which will provide an alternative way to perform a task that may take longer when using a mouse. For example, instead of navig...

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    Albert Tai created an article,

    What happens when you remove a user from an organization

    Hypercare can have many members added to an organization. In that time those member can be part of many private conversations and group chats. In addition, those members can be an admin of a chat g...

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    Albert Tai created an article,

    Setting up a virtual paging system

    Hypercare can set up a phone number for external users to leave call-back numbers or a voicemail, which is routed directly to the smartphone of the on-call provider. Simply contact your customer su...

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    Albert Tai created an article,

    What happens when a user leaves an organization

    Hypercare can have many members added to an organization. In that time those member can be part of many private conversations and group chats. In addition, those members can be an admin of a chat g...

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    Albert Tai created an article,

    Turn Battery Optimization off for Samsung devices

    Some Samsung devices attempt to improve battery life by placing apps in Doze mode. This feature can demote Hypercare which results in notifications not being received. Doze mode will activate if th...

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    Albert Tai created an article,

    Safeguard Notifications FAQ

    iOS Android Safeguard notifications is a feature that allows you to receive Hypercare notifications through alternate channels (email or SMS to your phone number) in case they do not successfu...

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    Albert Tai created an article,

    Schedules in other calendar applications (Google, Outlook, Apple)

    You can now use your favourite personal calendar app to subscribe to your clinical schedule on Hypercare. See your clinical shifts alongside all your other work and personal calendar events, as wel...

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    Albert Tai created an article,

    Conflict Checking and Warning

    When it comes to creating on call schedules it can be helpful to know if there are any conflicts or warnings. Hypercare's conflict checking will ensure administrators are aware of overlapping shift...

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    Albert Tai created an article,

    How do I change my availability status?

    iOS Android Web Changing your availability: Users have the option to change their availability status to three possible options: Available - all notifications will be received Busy - only urge...

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    Albert Tai created an article,

    Setting up Notifications

    iOS Android Web Objectives: Configure notifications on your lock screen (stop the annoying pop-ups from showing up) Customize sound and volume of regular, urgent and stat notifications Configur...