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Albert Tai

  • Total activity 46
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Activity overview

Latest activity by Albert Tai
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    Albert Tai created an article,

    What is an escalation?

    What is an escalation: Escalations can be defined as the process by which a message is promptly communicated to the most responsible provider or the supervising provider based on the escalation hie...

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    Albert Tai created an article,

    How do I set up an account?

    iOS Android Web Download Hypercare: iOS Android Desktop Create an account on Hypercare: 1. After opening the app, press "Sign Up" on the main screen. 2. Once you have agreed to the Terms of ...

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    Albert Tai created an article,

    User License Management

    Web Organization admins can manage user licenses for their organization on Hypercare's Admin Portal at https://admin.hypercare.com/. Here, admins can remove users who have licenses in their org...

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    Albert Tai created an article,

    How do I change my status?

    iOS Android Web Steps to change your status: The status feature allows users to communicate their availability to other members of the organization.  Tap on the  icon to access your "Settings"...

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    Albert Tai created an article,

    How do I report improper use of the app?  

    If you suspect that a colleague/staff member is engaging in an improper use of the Hypercare application, please report these concerns internally within your organization to your manager and IT adm...

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    Albert Tai created an article,

    Who can access the messages I’ve sent? 

    Access to messages that have been sent through Hypercare are dependent on your organization and the terms of service that have been signed with Hypercare. Hypercare will inform you should an indivi...

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    Albert Tai created an article,

    How do I ensure that my communications are kept private and confidential? 

    iOS Android Web Users should always double check and be careful to ensure that messages are being sent to the correct recipient in the organization. Similarly, users should avoid leaving their ...

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    Albert Tai created an article,

    If the app fails and something bad happens to my patient, who is liable for damages? 

    Hypercare strives to offer services that enhance communication and efficiency in the healthcare setting however, the onus for providing safe patient care remains on healthcare providers. If you sus...

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    Albert Tai created an article,

    Are my communications part of the patient's chart? 

    Communications that are made directly through the Hypercare app are not automatically a part of the patient’s chart. Much like traditional paging systems, healthcare providers are responsible for d...

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    Albert Tai created an article,

    Change or split a shift

    If you like to re-assign who is on-call for a given shift or split the shift (e.g. 24 hours) into two shifts (8 hours) this tutorial will show you how.