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Albert Tai

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Latest activity by Albert Tai
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    Albert Tai created an article,

    Turn Battery Optimization off for Samsung devices

    Some Samsung devices attempt to improve battery life by placing apps in Doze mode. This feature can demote Hypercare which results in notifications not being received. Doze mode will activate if th...

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    Albert Tai created an article,

    Safeguard Notifications FAQ

    iOS Android Safeguard notifications is a feature that allows you to receive Hypercare notifications through alternate channels (email or SMS to your phone number) in case they do not successfu...

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    Albert Tai created an article,

    Schedules in other calendar applications (Google, Outlook, Apple)

    You can now use your favourite personal calendar app to subscribe to your clinical schedule on Hypercare. See your clinical shifts alongside all your other work and personal calendar events, as wel...

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    Albert Tai created an article,

    Conflict Checking and Warning

    When it comes to creating on call schedules it can be helpful to know if there are any conflicts or warnings. Hypercare's conflict checking will ensure administrators are aware of overlapping shift...

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    Albert Tai created an article,

    How do I change my availability status?

    iOS Android Web Changing your availability: Users have the option to change their availability status to three possible options: Available - all notifications will be received Busy - only urge...

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    Albert Tai created an article,

    Setting up Notifications

    iOS Android Web Objectives: Configure notifications on your lock screen (stop the annoying pop-ups from showing up) Customize sound and volume of regular, urgent and stat notifications Configur...

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    Albert Tai created an article,

    What are general messages, STAT messages and urgent messages?

    iOS Android Web Objectives: Understand the three different types of message priorities on Hypercare How to send STAT messages How to send Urgent messages Replying to STAT or Urgent messages W...

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    Albert Tai created an article,

    How do I view my schedule on Hypercare?

    iOS Android Web What is Hypercare's "My Schedule" Feature? Hypercare's "My Schedule" feature allows users to view monthly on-call shifts from all different departments within their organization...

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    Albert Tai created an article,

    What is an escalation and how do I use it?

    iOS Android Web What is an escalation: Escalations can be defined as the process by which a message is promptly communicated to the most responsible provider or the supervising provider based o...

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    Albert Tai created an article,

    How do I set up an account?

    iOS Android Web Download Hypercare: iOS Android Desktop Create an account on Hypercare: 1. After opening the app, press "Sign Up" on the main screen. 2. Once you have agreed to the Terms of ...