User
Getting Started on Hypercare
- How do I set up an account?
- Contact Support
- Setting up Notifications
- What platforms do Hypercare support?
- How can I contact someone on Hypercare?
- Can I use Hypercare on my computer?
Chats
- What are general messages, STAT messages and urgent messages?
- What is an escalation and how do I use it?
- How do I reply to a message?
- How do I search through my messages?
- Why am I receiving text messages from Hypercare?
- How do I check if I have messages from other organizations?
Task
Locating & Schedule
Account Settings
- Notification Issues
- My Hypercare account is "locked"
- I forgot my login information
- How do I set the app to “do not disturb”?
- How do I edit my profile information?
- How do I change my status?
Security and Privacy
- How do I ensure that my communications are kept private and confidential?
- What are the responsibilities of users regarding privacy and security?
- Are my communications part of the patient's chart?
- Who can access the messages I’ve sent?
- Can I view other users’ phone numbers on the app?
- If the app fails and something bad happens to my patient, who is liable for damages?