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  1. Hypercare
  2. User

User

Getting Started on Hypercare

  • Setting up a Hypercare Account
  • Contact Support
  • Keyboard shortcuts in Hypercare
  • Setting up Notifications
  • What platforms do Hypercare support?
  • How can I contact someone on Hypercare? 
See all 8 articles

Chats

  • Safeguard Notifications FAQ
  • What are general messages, STAT messages and urgent messages?
  • What is an escalation and how do I use it?
  • How do I reply to a message?
  • How do I search through my messages?
  • Why am I receiving text messages from Hypercare?
See all 15 articles

Task

  • How does the "Task" feature work?

Locating & Schedule

  • Schedules in other calendar applications (Google, Outlook, Apple)
  • How do I view my schedule on Hypercare?
  • How does the "Schedule" feature work?
  • How do I "Favourite" on-call roles?
  • How does the "Locating" feature work?

Account Settings

  • Notification Issues
  • When I log in to Hypercare, is there a session time limit?
  • Turn Battery Optimization off for Samsung devices
  • How do I change my availability status?
  • My Hypercare account is "locked"
  • I forgot my login information
See all 13 articles

Security and Privacy

  • How do I ensure that my communications are kept private and confidential? 
  • What are the responsibilities of users regarding privacy and security?
  • Are my communications part of the patient's chart? 
  • Who can access the messages I’ve sent? 
  • Can I view other users’ phone numbers on the app? 
  • If the app fails and something bad happens to my patient, who is liable for damages? 
See all 8 articles
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  • Pricing
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