User

Getting Started on Hypercare

• How do I set up an account?
• Contact Support
• What platforms do Hypercare support?
• How can I contact someone on Hypercare? 
• Can I use Hypercare on my computer?
• Can I use Hypercare free of charge?

Chats

• How do I search through my messages?
• Why am I receiving text messages from Hypercare?
• How do I check if I have messages from other organizations?
• What kinds of messages can I send on Hypercare?
• What are priority messages? 
• How do I ensure that my messages are received and acknowledged?  

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Task

• Do I get notified when someone completed my task?
• Can I assign tasks to multiple people?
• How does the "Task" feature work?

Locating & Schedule

• How does the "Schedule" feature work?
• How do I "Favourite" on-call roles?
• How does the "Locating" feature work?
• How do I add a department?

Account Settings

• Notification Issues
• My Hypercare account is "locked"
• I forgot my login information
• How do I set the app to “do not disturb”? 
• How do I edit my profile information?
• How do I change my status?

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Security and Privacy

• How do I ensure that my communications are kept private and confidential? 
• What are the responsibilities of users regarding privacy and security?
• Are my communications part of the patient's chart? 
• Who can access the messages I’ve sent? 
• Can I view other users’ phone numbers on the app? 
• If the app fails and something bad happens to my patient, who is liable for damages? 

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