User
Getting Started on Hypercare
- Setting up a Hypercare Account
- Contact Support
- Who can access message data and content?
- Keyboard shortcuts in Hypercare
- Setting up Notifications
- What platforms do Hypercare support?
Chats
- Safeguard Notifications FAQ
- What are general messages, STAT messages and urgent messages?
- What is an escalation and how do I use it?
- How do I reply to a message?
- How do I search through my messages?
- Why am I receiving text messages from Hypercare?
Task
On-call & Schedule
Account Settings
- Notification Issues
- Profile Notes
- When I log in to Hypercare, is there a session time limit?
- Turn Battery Optimization off for Samsung devices
- How do I change my availability status?
- My Hypercare account is "locked"
Security and Privacy
- How do I ensure that my communications are kept private and confidential?
- What are the responsibilities of users regarding privacy and security?
- Are my communications part of the patient's chart?
- Who can access the messages I’ve sent?
- Can I view other users’ phone numbers on the app?
- If the app fails and something bad happens to my patient, who is liable for damages?