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User

Getting Started on Hypercare

  • How do I set up an account?
  • Contact Support
  • What platforms do Hypercare support?
  • How can I contact someone on Hypercare? 
  • Can I use Hypercare on my computer?
  • Can I use Hypercare free of charge?

Chats

  • How do I reply to a message?
  • How do I search through my messages?
  • Why am I receiving text messages from Hypercare?
  • How do I check if I have messages from other organizations?
  • What kinds of messages can I send on Hypercare?
  • What are priority messages? 
See all 12 articles

Task

  • Do I get notified when someone completed my task?
  • Can I assign tasks to multiple people?
  • How does the "Task" feature work?

Locating & Schedule

  • How does the "Schedule" feature work?
  • How do I "Favourite" on-call roles?
  • How does the "Locating" feature work?
  • How do I add a department?

Account Settings

  • Notification Issues
  • My Hypercare account is "locked"
  • I forgot my login information
  • How do I set the app to “do not disturb”? 
  • How do I edit my profile information?
  • How do I change my status?
See all 11 articles

Security and Privacy

  • How do I ensure that my communications are kept private and confidential? 
  • What are the responsibilities of users regarding privacy and security?
  • Are my communications part of the patient's chart? 
  • Who can access the messages I’ve sent? 
  • Can I view other users’ phone numbers on the app? 
  • If the app fails and something bad happens to my patient, who is liable for damages? 
See all 8 articles
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Hypercare is a mobile and web coordination tool built for clinicians by clinicians to securely communicate and to locate each other quickly and effectively.

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