Objectives:
- Understand the three different types of message priorities on Hypercare
- How to send STAT messages
- How to send Urgent messages
- Replying to STAT or Urgent messages
Why does Hypercare have different types of messages?
Different clinical situations require different actions. There are three main types of messages available on Hypercare to ensure closed loop communication: STAT messages, urgent messages, and general messages.
- STAT Messages: Highest priority, used for critical situations where you need to get in touch with someone as soon as possible. Bypasses do-not-disturb and silent modes with a loud sound. Please refer to internal policies around response times and escalation policies for STAT messages.
- Urgent Messages: Medium priority, used for situations where you need a reply very soon. Bypasses do-not-disturb and silent modes with a less alarming tone and lower volume compared to STAT messages. Please refer to internal policies around response times and escalation policies for urgent messages.
- General Messages: regular messages, does not bypass do-not-disturb and silent modes. Please refer to internal policies around response times and escalation policies for general messages.
Please note:
- Click here to learn about our Escalations feature that can automate escalation of care policies
Sending a STAT Message:
STAT messages are used when users have urgent needs that need to be communicated and addressed by the appropriate person in a critical manner (<5 minute r. Once delivered, the recipient will receive a distinct, audible alert that bypasses their silent and do not disturb mode to get their attention.
- To send a STAT message, open the Hypercare app and type the desired message into the chatbox.
- Select the exclamation point “!!” so that it is highlighted in red and proceed to send the intended message.
- To know if STAT messages have been delivered, open the designated chat on the Hypercare app and view the message that you have sent. STAT messages will be highlighted in red.
To customize the sound of a stat message, please go to Hypercare Settings -> Notification settings
Sending an urgent message:
Urgent messages are used for important messages that are not urgent enough to trigger STAT messages. Once delivered, the recipient will receive a distinct, audible alert with a less alarming tone and lower volume compared to STAT messages. Like STAT messages, urgent messages will bypass the recipients’ silent and do not disturb mode to get their attention.
- To send an urgent message, open the Hypercare app and select the priority level by tapping on the exclamation point “!”.
- After tapping on the exclamation point “!”, wait for the priority popup to appear, then select “Urgent”, tap on “Set”.
- Type the desired message into the chatbox.
- Select the exclamation point “!” so that it is highlighted in yellow and proceed to send the intended message.
- To know if an urgent message has been delivered, open the designated chat on the Hypercare app and view the message that you have sent. Urgent messages will be highlighted in yellow.
To customize the sound of a stat message, please go to Hypercare Settings -> Notification settings.
Replying to a STAT messages or urgent messages:
To reply to a STAT or urgent messages on Hypercare, please follow the subsequent steps:
- Open the Hypercare app and tap on the “Chats” icon on your mobile device.
-
Select the appropriate chat.
-
Swipe left on the message that you would like to reply to, a text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Select the appropriate priority type for your response message by tapping on the exclamation point “!”.
-
Type in your response into the text field and tap on the send arrow icon to send the targeted response.
-
Your reply will include a copy of the message that you are responding to as well as your reply.
Objectives:
- The usage of three different types of messages on Hypercare
- How to send STAT messages
- How to send urgent messages
- How to reply to STAT or urgent messages
Why does Hypercare have different types of messages?
Not all messages are created equal, some are higher priority and more time-sensitive than others. Using Hypercare will help you emphasize the urgency of messages and encourage quicker response times. There are three types of messages available on Hypercare: STAT messages, urgent messages, and general messages.
- STAT Messages: High priority, bypasses do-not-disturb and silent modes with a loud sound
- Urgent Messages: Medium priority, bypasses do-not-disturb and silent modes with a less alarming tone and lower volume compared to STAT messages.
- General Messages: regular message, does not bypass do-not-disturb and silent modes.
Please note:
- STAT messages were called priority messages before Version [#.#].
- STAT messages are useful when members of an organization have the most urgent needs that need to be communicated and addressed by the appropriate person within a short timely manner.
- Urgent messages are used for important messages that are not urgent enough to trigger STAT messages.
Sending a STAT Message:
STAT messages are useful when members of an organization have urgent needs that need to be communicated and addressed by the appropriate person in a timely manner. Once delivered, the recipient will receive a distinct, audible alert that bypasses their silent and do not disturb mode to get their attention.
- To send a STAT message, open the Hypercare app and type the desired message into the chatbox.
- Select the exclamation point “!!” so that it is highlighted in red and proceed to send the intended message.
- To know if STAT messages have been delivered, open the designated chat on the Hypercare app and view the message that you have sent. STAT messages will be highlighted in red.
To customize the sound of stat messages, please go to your phone settings -> Apps -> Hypercare -> Notifications and choose the type of notification (regular, urgent, stat) that you want to customize.
Sending an urgent message:
Urgent messages are used for important messages that are not urgent enough to trigger STAT messages. Once delivered, the recipient will receive a distinct, audible alert with a less alarming tone and lower volume compared to STAT messages. Like STAT messages, urgent messages will bypass the recipients’ silent and do not disturb mode to get their attention.
- To send an urgent message, open the Hypercare app and select the priority level by tapping on the exclamation point “!”.
- After tapping on the exclamation point “!”, wait for the priority popup to appear, then select “Urgent”, tap on “Set”.
- Type the desired message into the chatbox.
- Select the exclamation point “!” so that it is highlighted in yellow and proceed to send the intended message.
- To know if an urgent message has been delivered, open the designated chat on the Hypercare app and view the message that you have sent. Urgent messages will be highlighted in yellow.
To customize the sound of stat messages, please go to your phone settings -> Apps -> Hypercare -> Notifications and choose the type of notification (regular, urgent, stat) that you want to customize.
Replying to a STAT messages or urgent messages:
To reply to a STAT or urgent messages on Hypercare, please follow the subsequent steps:
- Open the Hypercare app and tap on the “Chats” icon on your mobile device.
-
Select the appropriate chat.
-
Swipe left on the message that you would like to reply to, a text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Select the appropriate priority type for your response message by tapping on the exclamation point “!”.
-
Type in your response into the text field and tap on the send arrow icon to send the targeted response.
-
Your reply will include a copy of the message that you are responding to as well as your reply.
Objectives:
- The usage of three different types of messages on Hypercare
- How to send STAT Messages
- How to send Urgent Messages
- How to receive STAT or Urgent Messages
Why does Hypercare have different types of messages?
Not all messages are created equal, some are higher priority and more time-sensitive than others. Using Hypercare will help you emphasize the urgency of messages and encourage quicker response times. There are three types of messages available on Hypercare: STAT Messages, Urgent Messages, and Regular Messages.
Currently, there are three different types of messages available on Hypercare: STAT Messages, Urgent Messages, and general Messages.
- STAT Messages: High priority, bypasses do-not-disturb and silent modes with a loud sound
- Urgent Messages: Medium priority, bypasses do-not-disturb and silent modes with a less alarming tone and lower volume compared to STAT messages.
- General Messages: regular message, does not bypass do-not-disturb and silent modes.
Please note:
- STAT messages were called Priority Messages before Version [#].
- STAT messages are useful when members of an organization have the most urgent needs that need to be communicated and addressed by the appropriate person within a short timely manner.
- Urgent messages are used for important messages that are not urgent enough to trigger STAT messages.
Sending a STAT Message:
STAT messages are useful when members of an organization have urgent needs that need to be communicated and addressed by the appropriate discipline within a timely manner. Once delivered, the recipient will receive a distinct, audible alert that grasps their attention.
- To send a STAT message, open Hypercare's web-based app and type the desired message into the chatbox.
- Select the exclamation point “!!” so that it is highlighted in red and proceed to send the intended message.
- To know if STAT messages have been delivered, open the designated chat on Hypercare's web-based app and view the message that you have sent. STAT messages will be highlighted in red.
[Sending-Urgent-Message-web.gif]
Sending an Urgent Message:
Urgent messages are used for important messages that are not urgent enough to trigger STAT messages. Once delivered, the recipient will receive a distinct, audible alert with a less alarming tone and lower volume compared to STAT messages. Like STAT messages, Urgent messages will bypass the recipients’ silent and do not disturb mode to get their attention.
- To send an Urgent Message, open the Hypercare app and select the exclamation point “!”.
- After tapping on the exclamation point “!”, wait for the priority popup to appear, then select “Urgent”, tap on “Set”.
- Type the desired message into the chatbox.
- Select the exclamation point “!” so that it is highlighted in yellow and proceed to send the intended message.
- To know if an Urgent Message has been delivered, open the designated chat on the Hypercare app and view the message that you have sent. Urgent Messages will be highlighted in yellow.
Replying to a STAT or Urgent Messages:
To reply to a STAT or Urgent Messages on Hypercare, please follow the subsequent steps:
- Open the Hypercare app and tap on the “Chats” icon on your mobile device.
-
Select the appropriate chat.
-
Click on the arrow icon next to the message that you would like to reply to. A text bubble will appear at the bottom of your screen to indicate the message that you will be replying to.
- Select the appropriate priority type for your response message by tapping on the exclamation point “!”.
-
Type in your response into the text field and click on the send arrow icon to send the targeted response.
-
Your reply will include a copy of the message that you are responding to as well as your reply.
