How do I view my schedule on Hypercare?

What is Hypercare's "My Schedule" Feature?

Hypercare's "My Schedule" feature allows users to view monthly on-call shifts from different departments within their organization in one list view. This allows users to better plan and coordinate care with the respective providers.

Accessing "My Schedule"

To view your own schedule from different departments:

1. Open the Hypercare app and tap on "My Schedule" on your mobile device.

2. Please note that today’s date is highlighted in red on the top calendar as well as in the scrollable view below. 

Changing the "My Schedule" view

The view setting is on the top of your calendar. In order to change the view setting:

1. Tap on the left arrow beside the month and year (i.e. "October 2022") to view the previous week.

2. Tap on the right arrow beside the month and year (i.e. "October 2022") to view the next week.

3. Tap on the month and year (i.e., "Oct 2022) at the top left corner of the calendar to choose the specific month of the year you would like to view. Use the arrows to move view either the previous or next month and then press "OK".

4. Tap on "Go To Today" on the top right of your calendar to view your schedule for today

5. Scroll left or right on the calendar to view last week or next week of the current month. 

What is Hypercare's "My Schedule" Feature?

Hypercare's "My Schedule" feature allows users to view monthly on-call shifts from different departments within their organization in one calendar grid view. This allows users to better plan and coordinate care with the respective providers.

Toggling between grid and list views

The Hypercare Schedule can be viewed in grid and list views. The grid view will allow you to see the schedule in a calendar and the list view will allow you to scroll down in a chronological manner. 

Accessing "My Schedule"

To view your own schedule from different departments:

1. Open the Hypercare's Web app
2. Click on the Schedule icon located on the top of the web page.
3. Click on "My Calendar"

Please note. Today’s date is highlighted in yellow on the calendar. 

Changing the "My Calendar" view

The view setting is on the top of your calendar. In order to change the view setting:

1. Tap on the left arrow to view the previous month.
2. Tap on the right arrow to view the next month.
3. Tap on the top of the calendar to filter the schedule of a specific month of the year you would like to view.

Requesting a "Swap"

Shift "swaps" or shift exchanges can occur directly with a specific colleague or by placing the shift in the Marketplace. If a user has a desired shift that they would like to exchange with their own, users can select their colleague's shift to request a swap.

To request a swap, please follow the subsequent steps:

1. Open Hypercare's Web App.
2. Click on the Schedule icon located on the top of the web page.
3. Select the appropriate department from the drop-down menu on the left side of the page.
4. Click on your shift that you would like to swap.
5. Click "Swap Shift".
6. Click on a colleague's shift that you would like to swap with your own.
7. Click on the Request icon to complete the request. All requests can be viewed from the Requests tab.

Please note. Users will be unable to swap a shift that has already passed. Instead, they will be prompted to select a shift that has not yet occurred. 

Offering a Shift on "Marketplace"

The Marketplace feature allows users to:

• Offer their own shifts to any member in their department
• View available shifts from their department for a potential pick-up or swap

When offering a shift, users can choose to swap and/or give away the specified shift and provide a brief explanation of why they are unable to work. This allows all users within the department to view and pick-up available shifts as long as they don't conflict with their existing schedules. 

To offer a shift to the Marketplace, please follow the subsequent steps:

1. Open Hypercare's Web App.
2. Click on the Schedule icon located on the top of the web page.
3. Select the appropriate department from the drop-down menu on the left-side of the page.
4. Click on your shift that you would like to swap.
5. Click "Offer on marketplace".
6. Select the type of offer that you would like to make: Swap Shift and/or Give Away Shift.
7. Provide a reason for request in the text-box if appropriate.
8. Click "Offer" to complete the request. The specified shift will be visible to your colleagues under the Marketplace tab and all requests can be viewed from your Requests tab.

Please note. Users will be unable to offer a shift that has already passed to the Marketplace. Instead, they will be prompted to select a shift that has not yet occurred. 

Managing Requests

Shift requests that have been made with a direct colleague or on the Marketplace will appear in the Requests tab. Here, users can view the status of their current requests and the requests that they have received from other colleagues.

• "Withdraw Request": Users can withdraw a pending request that they had previously made.
• "Accept Request": Users can accept incoming requests from their colleagues. Changes will be reflected in the schedules in real-time. 
• "Deny Request": Users can deny incoming requests from their colleagues. Changes will be reflected in the schedules in real-time.
• "Cancelled Request": When users withdraw from their own requests, the status of the request will be displayed as "Cancelled".

Please note: All Shift swaps made directly with a colleague or on the Marketplace require the approval of both parties. After both parties have agreed, changes will be reflected in the schedule and users will receive an email notification. 

Accepting Shifts from the "Marketplace"

The Marketplace feature allows users to:

• Offer their own shifts to any member in their department
• View available shifts from their department for a potential pick-up or swap

When accepting a shift from the Marketplace, users can choose to swap and/or pick-up a shift that does not conflict with their schedules.

To accept a shift from the Marketplace, please follow the subsequent steps:

1. Open Hypercare's Web App.
2. Click on the Schedule icon located on the top of the web page.
3. Click on the Marketplace tab.
4. Select the appropriate department from the drop-down menu on the left-side of the page.
5. Toggle through the months to locate a desired shift as appropriate.
6. Click on a desired shift. Shifts will be posted for either swap, pick-up, or both. Please select the appropriate option.
7. If the desired shift is posted as a "swap", select a shift from your own schedule that you would like to swap.
8. If the desired shift is posted as a "pick-up", click on "Take Shift" to accept the shift. 

Please note. Users will be unable to accept a shift that has already passed to the Marketplace. Instead, they will be prompted to select a shift that has not yet occurred.