After 55 minutes of being idle, which is considered to be when the user has not logged out but has not interacted with the web platform. A “Session Timeout'' pop up will appear with a 5 minute countdown timer, where users can click “Continue session” to avoid getting logged out, or click ‘Log out’ to sign out immediately. In the case that no response is received the user will be automatically logged out. This mechanism is only applicable on the Hypercare web platform and admin portal.
When I log in to Hypercare, is there a session time limit?