Our application gives users the ability to check the status of each message they send on Hypercare. The following list describes the different statuses you may see:
Delivered - a message is marked as delivered if the recipient received a push notification (which may be inaccurate as Apple/Google may sometimes fail to deliver push notifications) or if the user has the app open.
Read - a message is marked as read if the user has opened the chat where the message is within the last 25 messages fetched. It does not accurately represent whether the user has spent the time reading the content.