Hypercare supports the ability for users with certain privileges to view the audit trail of users in the organization through the administrative dashboard. Please note that message content is not displayed in the audit trail, only the metadata.

Metadata that is accessible includes:

  • Senders/initiators of the action (e.g. user who sends a text)
  • Type of actions performed by users (sending regular messages, priority messages, images, etc)
  • Recipients of the actions
  • Timestamps of each action (sent/received/read)

An example of how the audit trail looks like is below.

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